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For Companies At a Glance
- Tasks: Support the Digital Trading team by testing projects and managing broker queries.
- Company: Join Hiscox, a leading insurance brand known for innovation and excellence.
- Benefits: Flexible working, training opportunities, and a supportive team environment.
- Why this job: Kickstart your career in insurance and technology with hands-on experience.
- Qualifications: Recent graduate with strong communication and analytical skills.
- Other info: Be part of a diverse culture that values inclusivity and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Build a brilliant future with Hiscox.
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
About The Digital Trading Team
The UK Digital Trading team is leading our broker Digital Trading strategy which is defining our product, technology, distribution and service requirements. Central to the team is delivery and ownership of products on various IT platforms. This is an exciting opportunity to join the Digital Trading Team as a Support Analyst to deliver our roadmap across various IT platforms. As a Support Analyst you will be working closely with the Digital Trading Analysts to develop your analytical skills which includes supporting testing of new changes and the ongoing maintenance of our suite of Digital products for Commercial, Personal and Specialty lines of business. Whilst maintaining our customer service by engaging with both brokers and internal customers.
You will have the ability to handle a high volume of queries while testing across multiple systems. You will need to be able to learn quickly and communicate clearly across the business and with different types of stakeholders.
What You Will Be Doing
- Support the UAT delivery with the effective testing of projects and small change to ensure the successful delivery of our roadmap.
- Handle end to end management of Broker and internal customer issues, including general queries, system defects, and test and communicate when fixes have been released.
- Communicate with internal and external stakeholders on system queries; setting expectations, keeping everyone updated in a timely manner and escalating if needed.
- Investigate the root cause of issues raised by users.
- Support with Broker system demonstrations, providing system and technical training to a variety of different stakeholders.
- Complete user requests where they are standard repeatable tasks.
- Maintain user guides, updating them to reflect frequently raised issues or training requirements.
- Regularly review and identify opportunities to improve our Digital Trading processes.
- Support our Digital Trading Analysts with analysis and optimisation tasks.
Must haves
- Recent graduate looking for a role with training and development within Insurance and technology.
- Excellent verbal and written communication skills, possessing the confidence to build strong relationships with stakeholders at all levels internally and externally.
- Analytical approach to work; able to ask the right questions to get to the root cause of issues or to ensure requirements and rationale are well understood.
- Enthusiastic, hardworking, and driven individual with a focus on providing the best possible service.
- Ability to prioritise and organise workload to meet tight deadlines, using analysis and data to support decision making.
- Ability to work independently and take ownership of a task from start to finish.
- Customer service experience.
- Ability to multitask and produce work with a sense of urgency, working to timescales.
Nice To Haves
- Collaboration with third-party software houses.
- Conducting system user acceptance testing (UAT).
- Experience within the insurance industry.
- Strong analytical skills in the insurance sector.
- Implementation of system integration projects.
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Work with amazing people and be part of a unique culture.
Digital Trading Support Analyst | 6-month FTC in Chelmsford employer: Hiscox
Contact Detail:
Hiscox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Trading Support Analyst | 6-month FTC in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Hiscox. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Hiscox's Digital Trading strategy and think about how your skills can contribute. Show them you're not just another candidate, but someone who gets their vision.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with various stakeholders, being clear and confident is key. Try mock interviews with friends or use online resources to sharpen your pitch.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Hiscox.
We think you need these skills to ace Digital Trading Support Analyst | 6-month FTC in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Digital Trading Support Analyst role. Highlight any relevant projects or coursework that showcase your analytical abilities and customer service experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this opportunity at Hiscox. Share specific examples of how your background makes you a great fit for the Digital Trading team and how you can contribute to our goals.
Show Off Your Communication Skills: Since this role involves engaging with various stakeholders, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional while still showing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining the Hiscox team!
How to prepare for a job interview at Hiscox
✨Know Your Digital Trading Stuff
Before the interview, brush up on your knowledge of digital trading and insurance technology. Familiarise yourself with the latest trends in the industry and be ready to discuss how they relate to the role. This will show that you're genuinely interested and have done your homework.
✨Communicate Clearly
Since this role involves a lot of communication with stakeholders, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully handled queries or communicated complex information. This will demonstrate your strong verbal skills and ability to build relationships.
✨Show Off Your Analytical Skills
Prepare to showcase your analytical approach by discussing specific instances where you've identified root causes of issues or optimised processes. Think about how you can relate these experiences to the responsibilities of the Support Analyst role, especially in testing and troubleshooting.
✨Be Ready to Multitask
The job requires handling multiple queries and tasks simultaneously. During the interview, be prepared to discuss how you prioritise your workload and manage tight deadlines. Share examples that highlight your ability to multitask effectively while maintaining a high level of service.
