Procurement Excellence Lead in Birmingham

Build a brilliant future with Hiscox.

This is an exciting opportunity for a Procurement Experience Lead to help continue to shape the future of Hiscox. We are in the final delivery stage of a journey to transform our approach to procurement right across our business, including a two-year programme to implement a market‑leading iValua Source to Pay (Marketplace MP) system enterprise wide. That can only continue to be successful and fully embed within the business if we manage, monitor and continuously improve process and data outputs while building strong relationships with our stakeholders.

Operationally, the role owns the design, oversight and continuous improvement of the Group Procurement Policy and Processes, enabling Business Units and colleagues to operate effectively.

To support this you will:

• Have a deep understanding of Source-to-Pay (S2P) / Procure-to-Pay (P2P) processes.
• Promote data‑driven decision-making through dashboards and analytics and track KPIs like savings, cycle time, compliance rates etc.
• Use analytics to identify improvement of business outcomes and build a culture of continuous improvement.
• Simplify buying channels to improve efficiency (intake forms, guided buying, self‑service tools).
• Own and maintain the suite of training materials, guides & videos ensuring these are version controlled, reflect current ways of working and support users in their ability to self‑serve.
• Be a trusted advisor to CFO‑level stakeholders by helping them better understand their expenditure (MP spend).
• Collaborate with external advisors (where relevant) on MP configurations and enhancements and ensure effective change management processes are in place.
• Support Ivalua release management cycles and recommend process improvements.
• Lead the Procurement Helpdesk team, taking line management responsibility for Sourcing Support Analysts, ensuring they perform effectively and confidently in alignment with agreed process and policy.
• Set Group‑wide Procurement policies, standards and minimum requirements.
• Understand how innovation is offering new opportunities scanning the market to allow you to quickly exploit developments for competitive advantage.
• Measure and improve stakeholder satisfaction (internal surveys).
• Support diversity, sustainability and ESG goals and work closely with the Hiscox Sustainability team to support adherence to key requirements.
• Maintain audit readiness and transparency by developing a control framework to test and verify controls and process are working and being adhered to as per design.
• Champion a proactive, risk‑aware Procurement culture across the organisation.

What would we like to see in you?

The role sits at the intersection of procurement, operations, technology, and user experience. The candidate we are looking for will combine strategic thinking with hands‑on process and systems expertise. You will become a trusted advisor within the wider Hiscox community displaying your knowledge, agility and continuous improvement ability and working to further embed and enhance ways of working.

Skills/Capabilities:

• Demonstrable stakeholder management ability up to Executive level with the gravitas to interact and influence at that level.
• Data‑driven mindset for measuring and optimizing performance.
• Exceptional understanding of procurement policies, risk and compliance frameworks.
• Hands‑on experience with procurement platforms like iValua or similar.
• Ability to work across procurement, finance, IT, and business teams.
• Strong ability to interpret procurement data and KPIs with an ability to use analytics to identify improvement opportunities.
• Experience with dashboards and reporting tools (e.g., Power BI).
• Good awareness of ESG, supplier diversity, and sustainability trends.
• Laser focus on end‑user experience and service design.
• Very strong relationship management and networking skills and experience, required for stakeholder engagement.
• Dynamic and self‑motivated style, with energy and ability to deliver at pace and drive improvements with an agile mindset.
• Very strong organisational and project management skills to include a high level of PC literacy across the Microsoft Office suite.