Senior UX Designer

Job Type: Permanent

Build a brilliant future with Hiscox

The Hiscox Technology function at a glance

The collective goal of Hiscox’s Technology function is drive competitive advantage through the use of tech. We design, build, and maintain top-tier, innovation solutions that are sustainable, resilient and inclusive. We do this by understanding the current and future needs of our customers to create market-leading propositions, as well as ensuring every department in the business is fully tech-enabled. Our tech function is full of talented and motivated individuals, and it’s a key part of our strategy to develop and grow our people through the organisation.

Our Transformation Journey

The organisation is currently undergoing a significant transformation as a core pillar of the Hiscox 2030 strategy, designed to make the organisation scalable, efficient, and increasingly customer-centric by modernising operations and embedding a One Hiscox mindset. It underpins the broader growth ambitions and is delivered through multiple strategic initiatives. The Technology Transformation enables 70% of these initiatives and contributes over half of the programme’s projected benefits. Led by the Technology Transformation Office, it enables digital trading, augmented underwriting, unified data ecosystems, and automation-unlocking speed, intelligence, and cost savings while reshaping how Hiscox works and grows.

Role Purpose

As a Senior UX Designer, you will own experience outcomes within a defined product or journey domain, leading discovery and design from problem framing through to delivery across customer, broker, and employee experiences. You will balance strategic thinking with hands-on execution, shaping solutions that are usable, accessible, scalable, and commercially effective. You will influence product and technology decisions within your domain while contributing to shared UX standards and experience.

Key Responsibilities

• Experience Design & Discovery


• Lead end-to-end UX design across complex journeys, ensuring teams are solving the right problems and delivering coherent experiences.


• Define experience direction within your domain, contributing to north-star journeys and experience principles.


• Translate insight into clear design solutions that balance user needs, technical constraints, and business priorities.


• Collaboration & Delivery


• Partner closely with Product, Engineering, Architecture, and Data teams to shape and validate solutions.


• Facilitate design workshops, design reviews, and alignment sessions with stakeholders.


• Contribute to design system evolution, promoting consistency, reuse, and quality at scale.


• Quality, Accessibility & Measurement


• Champion inclusive and accessible design practices, reducing experience risk and ensuring compliance with accessibility standards.


• Measure and iterate on experience outcomes (e.g. task success, error reduction, satisfaction proxies).

Skills & Experience

• Proven experience leading UX design across complex products, services, or platforms.


• Strong interaction design, information architecture, and prototyping skills.


• Experience contributing to and working with design systems.


• Excellent communication and influencing skills with both technical and non-technical stakeholders.


• A portfolio demonstrating clear UX impact and outcomes.


• Experience in regulated environments (e.g. insurance or financial services) is advantageous.

Diversity & Benefits

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years' worth of service, private medical for all the family and much more.

Work with amazing people and be part of a unique culture if you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values - such as integrity and courage - where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.