At a Glance
- Tasks: Lead and deliver tech transformation initiatives in CRM & Telephony.
- Company: Join a forward-thinking organisation focused on innovation and customer-centricity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact in a transformative role that shapes the future of technology.
- Qualifications: 10+ years in project management with experience in CRM platforms like MS Dynamics.
The predicted salary is between 80000 - 100000 £ per year.
The organisation is currently undergoing a significant transformation as a core pillar of the Hiscox 2030 strategy, designed to make the organisation scalable, efficient, and increasingly customer-focused by modernising operations and embedding a "One Hiscox" mindset. It underpins the broader growth ambitions and is delivered through multiple strategic initiatives. The Technology Transformation enables 70% of these initiatives and contributes over half of the programme's projected benefits.
The Tech Transformation Programme Manager will report directly to the CTO – Transformation and hold end-to-end accountability for leading and delivering the technology-enabled initiatives within the CRM & Telephony and Document Management delivery pillar within a multi-year, business-wide change initiative.
Key Responsibilities- Provide overall programme leadership, setting direction, priorities and managing resources across all stages of the technology transformation lifecycle.
- Engage, influence and collaborate with executive committee members and senior stakeholders to secure buy-in and alignment with the technology transformation delivery objectives and approach.
- Drive innovation and technical excellence across the programme ensuring solutions are robust and future-ready.
- Manage the delivery pillar budget of $15m+, monitor financial performance and ensure commercial value is delivered throughout the programme.
- Champion a culture of delivery excellence, ensuring milestones, quality standards and desired outcomes are consistently achieved.
- Build and lead an effective delivery team made up of technical specialists and delivery professionals, based on the needs of the programme.
- Identify risks and proactively manage issues, adapting plans as needed to maintain momentum and minimise disruption.
- Foster a collaborative, inclusive environment, supporting continuous improvement and the development of team members.
- Represent the organisation externally as a trusted ambassador for technology transformation.
- Proven experience in delivering large-scale, complex technology transformation programmes implementing centralised CRM platforms (MS Dynamics 365 and Power Platform) that standardise data models and capture for distribution including customer and brokers; and implementing enterprise-wide archiving and document management solutions.
- 10 years or more in Project / Programme Management (less years but the right level of knowledge will naturally be considered).
- MS Dynamics and Power Platform is highly desirable.
- Insurance / Financial Services or other regulated industry experience is highly desirable.
- Outstanding stakeholder management and influencing skills, comfortable operating at all levels and with all stakeholders.
- Strong commercial acumen and demonstrable financial management experience, with a relentless focus on outcomes and quality.
- Resilient, adaptable, and forward-thinking, with a passion for innovation and future-focused solutions.
- Personal commitment to inclusivity, continuous learning and the development of others.
Programme Manager - CRM & Telephony - Tech Transformation employer: Hiscox Underwriting Group Services Ltd (HUGS)
Hiscox is an exceptional employer, offering a dynamic work environment in London or York where innovation and collaboration thrive. As part of the Tech Transformation team, you will play a pivotal role in shaping the future of the organisation while benefiting from a culture that prioritises inclusivity, continuous learning, and professional growth. With a commitment to excellence and a focus on delivering meaningful outcomes, Hiscox provides a unique opportunity to contribute to transformative initiatives that drive customer-centric solutions.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager - CRM & Telephony - Tech Transformation
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their tech transformation goals and think about how your experience aligns with their needs. We want to see you shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your achievements! When you get the chance to talk about your past projects, focus on the impact you made. Use numbers and examples to illustrate how you’ve driven innovation and delivered results in previous roles. We love seeing that kind of passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for candidates who are proactive and engaged. So, take that extra step and let us know you’re interested in joining the team!
We think you need these skills to ace Programme Manager - CRM & Telephony - Tech Transformation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with CRM platforms and technology transformation projects, especially if you've worked with MS Dynamics 365 or Power Platform. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about technology transformation and how you can contribute to our 'One Hiscox' mindset. Be genuine and let your personality come through.
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience in engaging and influencing stakeholders. We’re looking for someone who can navigate complex environments and build strong relationships, so share specific examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Hiscox Underwriting Group Services Ltd (HUGS)
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially MS Dynamics 365 and Power Platform. Brush up on your knowledge of CRM systems and document management solutions, as you’ll want to demonstrate your expertise and how it aligns with the organisation's transformation goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large-scale technology transformations. Be ready to discuss how you've set direction, managed resources, and driven innovation in previous roles. This will help you illustrate your capability to lead the delivery team effectively.
✨Engage with Stakeholders
Think about how you’ve influenced and collaborated with senior stakeholders in the past. Prepare to share specific instances where you secured buy-in for a project or initiative. This will show that you can navigate the complexities of stakeholder management, which is crucial for this role.
✨Emphasise Your Financial Acumen
Since managing a significant budget is part of the role, be prepared to discuss your financial management experience. Highlight any relevant achievements where you delivered commercial value or improved financial performance in your previous projects. This will demonstrate your strong commercial acumen.
