At a Glance
- Tasks: Drive transformation of the direct customer journey in the insurance sector.
- Company: Join Hiscox UK, a leader in innovative insurance solutions.
- Benefits: Enjoy hybrid working, flexible hours, and a focus on wellbeing.
- Other info: Collaborative culture with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact on customer experiences and business growth.
- Qualifications: Strong experience in insurance and product management required.
The predicted salary is between 60000 - 75000 £ per year.
Product Manager – Direct Customer Channel at Hiscox UK. This role focuses on driving transformation of the direct customer journey, digital engagement and self‑serve capabilities within the direct insurance business.
Main Responsibilities
- Act as the UKLT’s front door to transformation, reporting to the relevant UKLT member on a dotted‑line basis.
- Define, own and iterate the product vision and strategy for the Direct Customer Channel using both external and internal data.
- Backlog ownership – define outcomes, prioritise epics and features using a transparent, value‑based framework.
- Work embedded in the business area with senior leaders to co‑create strategy, translate it into capability needs and evolve the roadmap.
- Develop and manage the business area roadmap, ensuring clear alignment with the overall business strategy.
- Trade‑off management – make and defend complex prioritisation and investment trade‑offs across competing strategic objectives.
- Accountable for the delivery and optimisation of material business benefits, including commercial growth, efficiency and customer outcomes; track performance, identify risks and drive corrective action.
- Identify opportunities to enable business‑owned change, enhance flexibility and agility in delivery.
- Define success metrics (OKRs/KPIs), monitor performance and iterate accordingly.
Candidate Profile
- Strong experience in the insurance sector, as a Product Manager or Senior Product Manager, in complex or regulated environments with exposure to direct or customer‑facing insurance propositions.
- Proven track record of partnering with senior stakeholders, including executive/ExCo‑level leaders, to shape strategy and influence investment decisions.
- Experience leading and delivering large‑scale product or transformation initiatives across complex business domains.
- Strategic and commercial mindset, capable of balancing growth, efficiency and customer outcomes.
- Experience owning and evolving product roadmaps, prioritising and making trade‑offs, and driving benefits realisation.
- Strong capability in discovery, problem framing and working closely with design, technology and business teams to shape solutions.
- Experience embedding customer insight into product and roadmap decisions, especially in digital or customer‑facing environments.
- Comfortable operating in matrixed, cross‑functional environments with strong stakeholder management and influencing skills.
- Excellent communication skills, able to clearly articulate the case for change.
- Experience working in Agile product environments, including backlog ownership and delivery oversight.
- Data‑driven mindset, with experience tracking performance and delivering measurable outcomes.
- Collaborative leadership style, able to bring others along the transformation journey.
- Growth mindset and continuous improvement focus.
- Strong team player, fostering collaboration across teams.
Benefits
- Hybrid working model – 2‑3 days in the office per week, with flexible working arrangements.
- Diversity and inclusive culture with support for employees' mental and physical wellbeing.
Product Manager - Direct Customer (Insurance) employer: Hiscox Underwriting Group Services Ltd (HUGS)
Hiscox is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London or York. With a strong focus on employee growth, we provide ample opportunities for professional development through hands-on experience with cutting-edge AI technologies and a commitment to supporting citizen AI initiatives. Join us to be part of a forward-thinking team that values your contributions and empowers you to make a meaningful impact.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Direct Customer (Insurance)
✨Tip Number 1
Network like a pro! Reach out to people in the insurance sector, especially those who work at Hiscox or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by understanding the company’s products and their customer journey. Show us how your experience aligns with their goals, especially in driving transformation and enhancing digital engagement.
✨Tip Number 3
Don’t just wait for job postings! Apply directly through our website. Tailor your application to highlight your experience in product management and your strategic mindset, making it clear why you’re the perfect fit for the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you on their radar and show your enthusiasm for the role. Remind them of your key strengths and how you can contribute to their transformation journey.
We think you need these skills to ace Product Manager - Direct Customer (Insurance)
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role inside out. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic CV and cover letter. Personalise your application to reflect the specific requirements of the Product Manager role. Use the same language as in the job description to show that you’re a perfect fit for our team.
Show Your Impact:When detailing your past experiences, focus on the impact you made in previous roles. Use metrics and examples to illustrate how you drove transformation or improved customer outcomes. We love seeing tangible results!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensures you don’t miss any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Hiscox Underwriting Group Services Ltd (HUGS)
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the product and customer journey at Hiscox. Familiarise yourself with their direct insurance offerings and think about how you can enhance digital engagement and self-serve capabilities.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully partnered with senior stakeholders in the past. Highlight your ability to influence decisions and shape strategy, as this role requires strong collaboration with executive leaders.
✨Demonstrate Your Data-Driven Mindset
Be ready to discuss how you've used data to inform product decisions and track performance. Bring specific examples of success metrics (like OKRs/KPIs) you've defined and how they led to measurable outcomes.
✨Emphasise Your Agile Experience
Since the role involves working in Agile environments, be prepared to talk about your experience with backlog ownership and delivery oversight. Share how you've managed trade-offs and prioritised features to drive business benefits.
