At a Glance
- Tasks: Manage operational processes and drive change initiatives in the Schemes business.
- Company: Join a dynamic insurance company focused on innovation and collaboration.
- Benefits: Permanent role with competitive salary and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real impact by improving operations and supporting change in a fast-paced environment.
- Qualifications: Experience in operations or change roles, strong organisational skills, and confident communication.
The predicted salary is between 35000 - 45000 £ per year.
The Schemes Operations Specialist supports the day‑to‑day running of the Schemes business by managing operational processes and driving change initiatives. Working closely with the Head of Operations, the role focuses on improving ways of working, embedding governance, and ensuring operational activity runs smoothly across the function.
Responsibilities
- Execute changes to existing schemes on behalf of and in collaboration with the Underwriting Governance and Change Manager, such as product re‑builds, rate and wording changes within an agreed framework.
- Provide support for all operational processes within Schemes including warranty of New Schemes.
- Main point of contact for all Operational Risk Events and own the associated actions on behalf of Schemes.
- Oversee the adoption of new processes, tools, or technology, ensuring minimal disruption to day‑to‑day operations.
- Be the point person for all system changes and associated updates.
- Ensure regulatory and governance procedures are adhered to.
- Assist in the accurate and timely issuance of reporting both internal and external.
- Develop and implement comprehensive change management strategies and plans.
- Assess the impact of change on business processes, systems, and personnel to create mitigation plans.
- Design and execute communication plans and training materials to support employees through transitions.
- Define and measure success metrics (KPIs) to evaluate the effectiveness of change initiatives.
- Build and manage a network of key stakeholders within the business and our Broker Partners on behalf of Schemes.
Qualified Requirements
- Demonstrable experience in an operations, coordination, or change‑focused role within insurance or a similar environment.
- Experience supporting or delivering process improvements or change initiatives, working across multiple stakeholders.
- Experience in schemes or delegated authority environments (preferred but not essential).
- Strong organisational skills with the ability to prioritise effectively across competing demands.
- Confident communicator, able to influence stakeholders and bring the right people together to drive outcomes.
- Proven ability to deliver in a fast‑paced environment, maintaining attention to detail and seeing tasks through to completion.
- Strong operational mindset – able to identify issues, ask the right questions, and drive solutions.
- Ability to work independently, taking ownership and acting as a reliable “right hand” support.
- Good working knowledge of Microsoft Office tools (especially Excel and PowerPoint).
Operations Specialist – Schemes in Manchester employer: Hiscox Underwriting Group Services Ltd (HUGS)
Hiscox is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London or York. With a strong focus on employee growth, we provide ample opportunities for professional development through hands-on experience with cutting-edge AI technologies and a commitment to supporting citizen AI initiatives. Join us to be part of a forward-thinking team that values your contributions and empowers you to make a meaningful impact.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
