Insurance Executive

Job Title

• Insurance Expert – Fixed Term
• Overview

You will serve as the primary inbound phone‑based broker support contact, handling enquiries, requests, and administrative tasks while maintaining a high level of broker and customer satisfaction.

Key Responsibilities

• Provide timely, broker‑centric responses to phone, email, webchat, and social media requests.
• Collect relevant information, manage workflow, and triage to underwriting, claims, or operations as required.
• Act as the first point of contact for High Net‑Worth brokers, offering support and information to help them make informed decisions.
• Deliver exceptional service and manage all current client enquiries and adjustments efficiently and professionally.
• Build rapport, demonstrate empathy, and maintain a high standard of communication with brokers.
• Recommend alternative solutions when appropriate to enhance broker experience and support retention.
• Continuously improve personal knowledge of insurance products and share insights internally to raise overall expertise.
• Collaborate with underwriting, claims and operations to provide mutual support and achieve service level targets.
• Adhere to all relevant compliance and regulatory requirements.
• Must‑Haves
• No previous insurance experience required; full training provided.
• Experience in a customer/client‑focused environment.
• Team player with a record of contributing to team success.
• Strong verbal and written communication skills; excellent spelling and grammar.
• Ownership of workload, ability to work independently, and meet deadlines.
• Customer‑focused mindset; committed to service excellence and broker satisfaction.
• Excellent listening skills and ability to convey information clearly.
• Quick learner, open to new ideas, and proactive in driving continuous improvement.
• Attention to detail; understands that accuracy is critical to service quality.
• Desire to contribute to the broader team and understand your role within the organisation.
• Nice‑to‑Has
• Experience with insurance or related industry.
• Background in a fast‑paced, highly customer‑centric role.
• Working Conditions
• Hybrid model: on‑site office 4–5 days during onboarding and up to 5 months of training, then minimum 2 days in office per week.
• Flexible working arrangements to support work‑life balance.
• Additional Information

Please note that this role is for a fixed‑term contract and we are looking for candidates who can start immediately.

All qualified applicants will receive a detailed contract outlining terms and responsibilities upon selection.

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