At a Glance
- Tasks: Join our team to develop and improve Microsoft Dynamics 365 applications for Customer Service and Sales.
- Company: Dynamic tech company based in York with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a supportive team focused on quality and innovation.
- Why this job: Enhance your D365 skills while making a real impact on customer processes.
- Qualifications: Experience with Dynamics 365, Power Apps, and strong problem-solving skills.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for a D365 Developer / Application Specialist to join our platform team in York on a hybrid basis. The role will support the development, configuration and continuous improvement of our Microsoft Dynamics 365 applications, primarily across Customer Service and Sales. Working with the Technical Lead and wider delivery team, you will configure and customise D365 applications, develop extensions where needed, support integrations, resolve defects and contribute to reliable, maintainable platform delivery.
You should have practical experience with Dynamics 365, Dataverse, model-driven Power Apps, Power Automate and solution management. Experience with JavaScript, C#, plugins, APIs, Azure DevOps and ALM practices would be beneficial. Exposure to Dynamics 365 Contact Centre, Omnichannel or contact centre environments would be a bonus. This is a hands‑on mid‑level role for someone who is comfortable working across configuration and development, with a strong focus on quality, maintainability and effective delivery.
The ideal candidate will be a capable mid‑level D365 developer or application specialist who is comfortable working across both configuration and development. They will have experience delivering change in Dynamics 365 environments and will understand the importance of good application lifecycle management, testing, governance and documentation. They should be technically curious, pragmatic and delivery focused. They do not need to be an architect, but they should be able to make sound implementation decisions within agreed standards and know when to seek guidance from the Technical Lead. They will be joining a team responsible for core business applications, so reliability, maintainability and operational awareness are important. The role would suit someone who wants to deepen their D365 and Power Platform expertise while contributing to a platform that supports important customer and sales processes.
Desirable Experience
- Experience with Dynamics 365 Contact Centre, Omnichannel for Customer Service or Customer Service workspace
- Knowledge of telephony, case routing, queues, SLAs, knowledge management or customer service automation
- Experience with Microsoft Copilot Studio or AI‑enabled service processes
- Experience integrating Dynamics 365 with third‑party systems
- Knowledge of Azure Functions, Logic Apps or Service Bus
- Familiarity with Power Pages or customer‑facing portals
- Experience working in regulated, financial services or insurance environments
Qualifications and Certifications
- PL-200: Microsoft Power Platform Functional Consultant
- PL-400: Microsoft Power Platform Developer
- MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
- MB-210: Microsoft Dynamics 365 Sales Functional Consultant
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land D365 Developer / Application Specialist
✨Join the IT Consultancy Buzz
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Create a personal project or case study relevant to the challenges Hiscox Underwriting Group Services Ltd (HUGS) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Hiscox Underwriting Group Services Ltd (HUGS)
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We think you need these skills to ace D365 Developer / Application Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hiscox Underwriting Group Services Ltd (HUGS).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hiscox Underwriting Group Services Ltd (HUGS). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hiscox Underwriting Group Services Ltd (HUGS)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
