At a Glance
- Tasks: Engage with customers, sell business insurance, and provide tailored solutions.
- Company: Join Hiscox, a leading brand in the insurance market known for innovation.
- Benefits: Enjoy 25 days holiday, gym membership support, and flexible working options.
- Other info: Great career growth opportunities in a supportive and inclusive culture.
- Why this job: Be part of a diverse team and make a real impact in customer service.
- Qualifications: Sales experience is a plus; strong communication and teamwork skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Job Type: Permanent
Location: York/Colchester
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
About Hiscox Trading Operations Team
We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible. Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business. You will be part of a diverse team, where you celebrate and support each other’s successes. This challenging and rewarding role is part of our Commercial insurance team based in York or Colchester.
What you will be doing
- Selling business insurance to SME customers by having great conversations to understand their needs and requirements.
- This is a sales and service role, and you will be expected to identify suitable solutions and convert appropriate opportunities.
- Identifying appropriate opportunities to cross-sell and up-sell across our commercial product range, based on each customer's needs.
- Speaking to new and existing customers and resolving their queries across predominantly inbound telephone activity, scheduled outbound call-backs, email and webchat.
- Working towards individual targets and taking accountability for achieving them.
- Your performance measures will balance sales, quality and customer satisfaction, while requiring you to manage your time effectively.
- Becoming an expert in our technical insurance products and IT systems, enabling you to explain information clearly and help customers make informed decisions.
- Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
- Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
So why choose Hiscox?
- 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
- 2 'Hiscox' Days - Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show.
- £350 towards a gym or sports membership of your choice.
- Simply Health Medical coverage.
- Sharesave Scheme - allowing you to invest in Hiscox Pension, critical illness cover, life assurance.
- Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.
Are you the right person?
You enjoy speaking to people, building rapport and providing a great customer experience, while being comfortable identifying and discussing sales opportunities. You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve. You are resilient and don't shy away from problems or challenges. You are motivated by working towards and surpassing business goals, and understand the importance of balancing sales outcomes with quality customer service. Sales experience is desirable. Previous experience of working towards targets, whether gained in sales, retail, hospitality or another customer-focused environment, would also be valuable.
Salary: £25,000 with potential of an annual performance bonus
This role is 35 hours per week, 9-5pm, Monday to Friday
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Work with amazing people and be part of a unique culture
If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.
We're a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we're a business with lots of opportunity for people with talent, spark and lots of ambition.
Company values
If you want to build a great career with a company that prioritises strong values - such as integrity and courage - where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.
Customer Sales Representative employer: Hiscox Underwriting Group Services Ltd (HUGS)
Hiscox is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London or York. With a strong focus on employee growth, we provide ample opportunities for professional development through hands-on experience with cutting-edge AI technologies and a commitment to supporting citizen AI initiatives. Join us to be part of a forward-thinking team that values your contributions and empowers you to make a meaningful impact.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hiscox Underwriting Group Services Ltd (HUGS). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hiscox Underwriting Group Services Ltd (HUGS) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hiscox Underwriting Group Services Ltd (HUGS):Your cover letter is your chance to shine! Tell us why you want to work at Hiscox Underwriting Group Services Ltd (HUGS) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hiscox Underwriting Group Services Ltd (HUGS)!
How to prepare for a job interview at Hiscox Underwriting Group Services Ltd (HUGS)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
