At a Glance
- Tasks: Review claims files, ensure compliance, and recommend improvements for quality assurance.
- Company: Join a leading insurance firm with a focus on excellence and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on team development and career progression.
- Why this job: Make a real impact in the insurance industry while fostering a culture of continuous improvement.
- Qualifications: Experience in Claims Quality Assurance and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Position: Claims Quality Assurance Manager
Reporting to: Group Head of Claims Quality Assurance & Governance
Type: Permanent – Full Time
Location: London (Hybrid)
Key Responsibilities
- Conduct comprehensive reviews of claims files to ensure compliance with regulatory and internal quality frameworks.
- Assess adherence to Hiscox Claims Best Practices, identify trends, and recommend corrective actions.
- Prepare detailed Management Information (MI) and analytic reports; communicate findings to relevant stakeholders.
- Support the development and implementation of training and remediation plans.
- Foster a culture of excellence and continuous improvement within the claims function.
- Conduct and oversee Quality Assurance audits (both internal and third-party) and review claims against Best Practice Standards and Regulatory Requirements.
- Undertake regular re-review of assessor reviews to ensure calibration and scoring assessment.
- Produce regular reporting to claims management, identify areas of improvement, and facilitate remediation efforts.
- Recommend improvements for policies, processes, and procedures as part of a continuous improvement cycle.
- Identify training and development needs for the team.
- Maintain a sound understanding of relevant business classes, products, and services within the London Market.
- Maintain a sound understanding of relevant policies, processes and systems utilised by the London Market Claims function.
- Maintain an understanding of the legal and regulatory environment within which the London Market operates.
- Promote and deliver a continuous improvement culture within the Claims function to deliver superior service to policyholders, including strategic account reviews.
Qualifications
- Experience in Claims Quality Assurance review handling.
- Knowledge or experience working in the Lloyds London Market.
- Experience working across multiple internal and external teams, including third-party suppliers.
- Strong people and relationship-building skills, with the ability to influence and negotiate.
- Excellent communication skills, both oral and written.
- Ability to analyse complex issues while being pragmatic, commercial and solution-oriented.
- Confidence in using own initiative and making decisions.
- Good commercial awareness.
- Excellent team-working skills and the ability to supervise and coach other team members constructively and effectively.
Claims Quality Assurance Manager employer: Hiscox Underwriting Group Services Ltd (HUGS)
At Hiscox, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our hybrid working model promotes flexibility, while our commitment to employee development ensures that you will have ample opportunities for growth and advancement within the Claims Quality Assurance team. Join us to be part of a culture that values excellence, continuous improvement, and collaboration, making a meaningful impact in the insurance industry.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Quality Assurance Manager
✨Dive Into Industry Networking Events
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We think you need these skills to ace Claims Quality Assurance Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hiscox Underwriting Group Services Ltd (HUGS).
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hiscox Underwriting Group Services Ltd (HUGS). Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hiscox Underwriting Group Services Ltd (HUGS)
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hiscox Underwriting Group Services Ltd (HUGS) to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hiscox Underwriting Group Services Ltd (HUGS), they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hiscox Underwriting Group Services Ltd (HUGS)'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
