At a Glance
- Tasks: Review claims files and ensure compliance with quality standards.
- Company: Join a leading insurance firm focused on quality assurance and governance.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with excellent career advancement potential.
- Why this job: Make a real impact by improving claims processes and driving quality.
- Qualifications: Experience in claims quality assurance and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
The Quality Assurance & Governance team is a central reference for best practices and continuous improvement across Hiscox, driving claims quality assurance and governance. Team members engage with stakeholders across the organization, promoting standardised processes, calibration and ongoing development in claims handling.
Key Responsibilities
- Conduct comprehensive reviews of claims files to ensure compliance with regulatory and internal quality frameworks, assessing adherence to Hiscox Claims Best Practices.
- Identify trends, recommend corrective actions and support the development and implementation of training and remediation plans.
- Prepare detailed management information (MI) and analytical reports, synthesising data, presenting actionable recommendations and communicating findings to stakeholders.
- Perform quality assurance audits (internal and TPA where appropriate), reviewing claims and measuring results against best practice standards and regulatory requirements.
- Re‑review assessor assessments to ensure calibration in scoring and assessment.
- Collaborate with business units and management teams to provide constructive feedback, deliver training sessions where appropriate and propose remedial action plans.
Specification & Experience
- Claims Quality Assurance review handling is a must.
- Knowledge or experience of working in the Lloyds London Market.
- Experience of working across multiple internal and external teams, including third‑party suppliers.
- Strong people and relationship‑building skills, with the ability to influence and negotiate.
- Excellent communication skills, both oral and written.
- Analytical ability, pragmatic, commercial and solution‑oriented.
- Confidence in making decisions and ability to work within a team.
- Good commercial awareness.
- Understanding of relevant classes of business, products and services within the London Market, policies, processes, systems and the legal and regulatory environment.
This role is based in London with a hybrid working model, allowing employees to manage their own work‑life balance while contributing to the team’s success.
Claims Quality Assurance Analyst employer: Hiscox Underwriting Group Services Ltd (HUGS)
Hiscox is an exceptional employer, offering a dynamic work environment in London that fosters professional growth and collaboration. With a strong emphasis on quality assurance and governance, employees benefit from a culture of continuous improvement, comprehensive training opportunities, and the flexibility of a hybrid working model, ensuring a healthy work-life balance while contributing to impactful projects.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Quality Assurance Analyst
✨Dive Into Industry Networking Events
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We think you need these skills to ace Claims Quality Assurance Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hiscox Underwriting Group Services Ltd (HUGS).
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hiscox Underwriting Group Services Ltd (HUGS). Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hiscox Underwriting Group Services Ltd (HUGS)
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hiscox Underwriting Group Services Ltd (HUGS) to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hiscox Underwriting Group Services Ltd (HUGS), they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hiscox Underwriting Group Services Ltd (HUGS)'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
