At a Glance
- Tasks: Manage professional indemnity and management liability claims, ensuring positive outcomes for clients.
- Company: Join Hiscox, a leader in the insurance industry with a focus on innovation.
- Benefits: Enjoy flexible working arrangements and a supportive work environment.
- Other info: Opportunity to embrace new technologies and contribute to continuous improvement.
- Why this job: Make a real difference by helping clients navigate complex claims processes.
- Qualifications: Ideal for newly qualified solicitors or those with claims handling experience.
The predicted salary is between 35000 - 45000 £ per year.
Build a brilliant future with Hiscox.
Responsibilities
- Manage a portfolio of professional indemnity and management liability claims with values up to £100k.
- Demonstrate customer focus throughout the claims lifecycle, engaging stakeholders and striving for a positive outcome.
- Investigate and manage claims from initial notification to closure, including third-party claims from pre-litigation through final settlement.
- Review and confirm policy coverage positions, increasing confidence in in-house decisions.
- Set claim strategy, handle in-house pre-litigation where possible, and implement claim prevention strategies.
- Select, instruct, and actively manage law firms and experts, ensuring proactive indemnity and cost control.
- Liaise and negotiate with clients, brokers, claimants and their representatives, attending mediations, JSMs, and court hearings.
- Manage the claims portfolio against the CUG and relevant KPIs and SLAs, proactively identifying fraudulent claims and recovery opportunities.
- Identify trends and concerns, reporting to stakeholders through quarterly updates and internal training sessions.
- Develop and maintain relationships with internal stakeholders—underwriters, product and sector heads, customer relations, wording, conduct—showing commercial awareness.
- Build and sustain external stakeholder relationships—insureds, brokers, law firms—demonstrating commercial awareness.
- Provide technical advice on coverage, strategy, and reallocation based on DAs’ referrals.
- Assist the continuous improvement of the claims operation, embracing new technologies such as Co-Pilot and digital tools.
- Participate in group, UK, or claims-wide projects and change programmes, offering SME assistance as agreed with management.
Candidate Profile
- Newly qualified solicitors with commercial litigation experience or candidates with claims handling backgrounds.
- Experience in claims handling or a comparable role within a legal or insurance environment.
- Professional qualifications relevant to claims handling—Solicitor, CILEX, equivalent, or CII.
- Experience or exposure to professional indemnity and/or management liability claims, or transferability from commercial litigation.
- Sound understanding of pre-action protocols and commercial litigation processes.
- Ability to proactively manage a caseload and make autonomous decisions on policy coverage and claim resolution.
- Proven stakeholder management across clients, brokers, legal partners, and internal teams.
- Strong communication and interpersonal skills, confidence in challenging conversations, and clear outcome delivery.
- Excellent organisational skills managing a varied workload across diverse claim complexities.
- Some experience in Employment Tribunal dispute resolution is advantageous but not essential.
Benefits
- Flexible working arrangements—discussed with the resourcing team to suit the role.
Claims Handler - Professional Indemnity and Management Liability employer: Hiscox Underwriting Group Services Ltd (HUGS)
Hiscox is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With flexible working arrangements and a commitment to continuous improvement, employees are empowered to manage their portfolios effectively while engaging with a diverse range of stakeholders. This role not only provides the opportunity to handle significant claims but also fosters professional relationships and encourages the use of cutting-edge technologies, making it a rewarding place to build a career in the insurance sector.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Professional Indemnity and Management Liability
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with what they’re looking for. This will help you stand out and show that you’re genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Claims Handler - Professional Indemnity and Management Liability
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your experience in managing claims, especially in professional indemnity and management liability. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about claims handling and how your background makes you a great fit for our team. Don’t forget to mention any relevant qualifications or experiences.
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to manage relationships with clients, brokers, and legal partners. We love candidates who can demonstrate strong communication skills and a knack for navigating challenging conversations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hiscox Underwriting Group Services Ltd (HUGS)
✨Know Your Claims Inside Out
Make sure you understand the ins and outs of professional indemnity and management liability claims. Brush up on relevant legislation and case law, as well as the specific processes involved in claims handling. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with clients, brokers, and legal partners. Think about times when you successfully navigated challenging conversations or negotiations. This will show that you can handle the interpersonal aspects of the role effectively.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've approached complex claims or resolved disputes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and make autonomous decisions.
✨Embrace Technology and Continuous Improvement
Familiarise yourself with the latest digital tools and technologies relevant to claims handling. Be prepared to discuss how you’ve used technology to improve processes or outcomes in previous roles. This shows that you're forward-thinking and open to embracing new methods in the claims operation.
