At a Glance
- Tasks: Manage and investigate claims in Bodily Injury and Medical Malpractice, ensuring high service standards.
- Company: Join a diverse and flexible company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and embracing new technologies.
- Why this job: Make a real difference by helping clients navigate their claims with confidence.
- Qualifications: Experience in handling Third Party liability claims and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Type: Permanent
Location: York, Glasgow or Colchester. Flexibility for candidates based in the North (e.g., Leeds or Manchester) who can travel to York regularly. Glasgow candidates must have experience handling England & Wales cases.
Responsibilities
- Deliver a high standard of claims service across a varied portfolio of Bodily Injury, Medical Malpractice and Third Party Property Damage claims.
- Investigate and manage claims from first notification to conclusion, including pre-litigation to final settlement or court hearing for third-party claims.
- Review and confirm policy coverage position; reach decisions in-house with increasing confidence.
- Set claim strategy, handle in-house where possible, implement claim prevention strategies to avoid formal claims.
- Select, instruct and actively manage law firms and other experts, including proactive indemnity and cost management.
- Liaise and negotiate with clients, brokers, claimants and their representatives; attend mediations, JSMs and court hearings.
- Manage the claims portfolio proactively in accordance with the CUG and relevant KPIs and SLAs.
- Identify fraudulent claims and recovery opportunities, report trends and concerns to key stakeholders via Trilogy Light, internal training sessions and claims managers.
- Develop and maintain relationships with internal stakeholders (RUMs, RMs, product and sector heads, customer relations, CWG, conduct) and external stakeholders (insureds, brokers, law firms, other experts). Demonstrate commercial awareness.
- Take referrals from DAs on coverage, strategy and reallocation to the internal claims team; provide technical advice and guidance to insureds.
- Assist in continuous improvement of the Claims operation in line with the current Claims strategy; embrace new technologies such as Co-Pilot and digital tools.
- Participate in Group, UK or Claims-wide projects and change programmes affecting claims operations; provide SME assistance as required.
Qualifications and Required Experience
- Strong experience handling Third Party liability Bodily Injury and/or Medical Malpractice claims as an insurance claims handler or within a law firm.
- Experience managing claims end-to-end, including instruction of solicitors and oversight of claim strategy.
- Solid understanding of pre-action protocols and civil litigation.
- Demonstrable experience applying policy wording and assessing coverage/liability.
- Background in insurance claims handling or a legal environment (law firm / paralegal).
- Exposure to insurance policy coverage for liability claims is highly beneficial.
- Experience handling Third Party Property Damage claims is advantageous but not essential.
- Strong organisational skills, ability to manage multiple claims and prioritise effectively under pressure.
- Experience working with multiple stakeholders (brokers, solicitors, policyholders).
- Excellent communication and interpersonal skills, with the ability to provide reassurance and build trust with customers.
Additional Requirements
- Willingness to obtain professional qualifications such as CII, CILex or equivalent.
Diversity & Flexible Working
Hiscox values diversity and offers flexible working arrangements where possible.
Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities) employer: Hiscox Underwriting Group Services Ltd (HUGS)
Hiscox is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where diversity and flexibility are valued. With opportunities for professional qualifications and a commitment to continuous improvement, employees can thrive in their roles while managing a varied portfolio of claims in vibrant locations like York, Glasgow, and Colchester. The company fosters strong relationships with stakeholders, ensuring a collaborative environment that enhances both personal and professional satisfaction.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and legal sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about your past experiences with Bodily Injury and Medical Malpractice claims, and be ready to share specific examples. Confidence is key, so let your expertise shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to check our website regularly for new opportunities! We’re always looking for talented individuals to join our team, and applying directly through us can give you an edge. Stay proactive and keep your eyes peeled!
We think you need these skills to ace Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your experience with Bodily Injury and Medical Malpractice claims, and don’t forget to mention any relevant qualifications or skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage claims effectively and build relationships with stakeholders.
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of how you've successfully liaised with clients or managed negotiations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hiscox Underwriting Group Services Ltd (HUGS)
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Bodily Injury and Medical Malpractice claims. Be ready to discuss specific cases you've handled, the strategies you employed, and the outcomes. This will show that you not only understand the technical aspects but also have practical experience.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively liaised with various stakeholders like brokers, solicitors, and clients. Highlight your communication skills and how you've built trust in past roles. This is crucial for a role that involves managing multiple relationships.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you've identified fraudulent claims or implemented claim prevention strategies. Be ready to explain your thought process and the impact of your decisions. This will illustrate your proactive approach and commercial awareness.
✨Embrace Technology and Continuous Improvement
Familiarise yourself with any digital tools or technologies mentioned in the job description, like Co-Pilot. Discuss how you've used technology to enhance your work processes in the past. Showing a willingness to adapt and improve is key in today's evolving claims landscape.
