At a Glance
- Tasks: Lead a dynamic team in trading operations, focusing on customer and broker satisfaction.
- Company: Join a diverse and inclusive company that values flexibility and teamwork.
- Benefits: Enjoy competitive pay, wellness benefits, and opportunities for personal growth.
- Other info: Be part of a collaborative environment with excellent career advancement potential.
- Why this job: Make a real impact by inspiring your team and improving client experiences.
- Qualifications: Experience in people management and a strong understanding of operational workflows.
The predicted salary is between 50000 - 65000 £ per year.
Permanent role within the Trading Operations team across multiple sites covering Art & Private Client and Professions & Specialty Commercial product lines for Direct and Broker customers.
Key Responsibilities
- Leadership & Motivation – Inspire and energise team members, set clear expectations, provide coaching, recognise achievements, address performance issues promptly.
- Operational Delivery – Allocate and prioritise workloads to meet service metrics, track performance against targets, maintain quality standards and audit requirements.
- Customer & Broker Focus – Champion a customer‑centric culture, gather feedback, support issue resolution, continually improve broker and client experience.
- Continuous Improvement – Identify efficiency opportunities, analyse performance data, encourage new ideas, lead small change initiatives.
- Stakeholder Relationships – Build strong internal and external relationships, collaborate with other teams, engage proactively with brokers.
Candidate Profile
- Proven people management experience in a broker, underwriting or contact centre/operations setting.
- Leadership experience within a target‑driven environment, including performance management and coaching.
- Strong leadership, communication and interpersonal skills; ability to build effective stakeholder relationships.
- Experience with performance conversations, quality, productivity and service delivery improvement.
- Commercial awareness of service levels, operational workflows and customer outcomes.
- Highly organised, prioritising effectively and overseeing team delivery against SLAs.
- Collaborative team player, demonstrating drive, resilience and a proactive approach.
Diversity and Flexible Working
Hiscox values diversity and inclusivity and supports flexible working where possible.
Benefits
- Employee benefits focused on mental and physical wellbeing.
- Training, coaching and development opportunities.
- Competitive compensation and incentives aligned with business performance.
Broker Commercial, Team Leader employer: Hiscox Underwriting Group Services Ltd (HUGS)
Hiscox is an exceptional employer that prioritises the wellbeing and development of its employees, offering a supportive work culture that values diversity and inclusivity. As a Team Leader in the Trading Operations team, you will benefit from competitive compensation, comprehensive training, and opportunities for personal growth while working in a dynamic environment that champions customer-centricity and continuous improvement.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Broker Commercial, Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and having examples ready that showcase your leadership and operational skills. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Broker Commercial, Team Leader
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've inspired and motivated teams in the past, so share specific examples that demonstrate your ability to set clear expectations and coach others.
Focus on Customer-Centricity:Since we're all about putting customers first, emphasise your experience in championing a customer-centric culture. Talk about how you've gathered feedback and resolved issues to improve the broker and client experience.
Demonstrate Your Organisational Skills:We love a highly organised candidate! In your application, mention how you've effectively prioritised workloads and overseen team delivery against service level agreements (SLAs). This will show us you can handle the operational delivery side of things.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Hiscox Underwriting Group Services Ltd (HUGS)
✨Know Your Leadership Style
Before the interview, reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've inspired and motivated your team in previous roles.
✨Demonstrate Customer-Centric Thinking
Prepare to discuss how you've championed a customer-centric culture in your past positions. Think of instances where you gathered feedback or resolved issues that improved the client experience, as this will resonate well with the interviewers.
✨Showcase Your Operational Savvy
Familiarise yourself with operational delivery metrics relevant to the role. Be prepared to talk about how you've allocated workloads, tracked performance, and maintained quality standards in your previous jobs.
✨Build Relationships Like a Pro
Think about your experience in building strong stakeholder relationships. Have examples ready that demonstrate your ability to collaborate effectively with both internal teams and external brokers, as this is crucial for the role.
