Job Type: Permanent
Build a brilliant future with Hiscox
The Role
The Agile Delivery Lead (ADL) is accountable for the successful delivery of work undertaken by a cross-functional squad within the Engagement & Efficiency Platform. This is not an administrative Scrum Master role. The ADL is the delivery leader for the squad, responsible for ensuring that work is planned, visible, prioritised, and delivered in a predictable and sustainable manner. The ADL acts as the primary point of coordination between Product Owners, engineers, analysts, architects and stakeholders, ensuring that delivery commitments are understood and achieved. The successful candidate will combine strong agile delivery expertise with excellent planning, stakeholder management and organisational skills. They will establish confidence that delivery is under control, risks are understood, dependencies are actively managed, and the squad has a clear path to achieving its objectives.
Key Responsibilities
Delivery Leadership & Ownership
Own delivery performance for the squad. Act as the trusted source of truth for delivery status, plans, risks and dependencies. Drive predictable, stable and sustainable delivery outcomes. Ensure delivery commitments are realistic, visible and actively managed. Escalate delivery issues early with clear mitigation plans. Foster a culture of accountability, transparency and continuous improvement.
Planning & Coordination
Maintain clear short, medium and long-term delivery plans. Understand and communicate priorities, timelines, resource constraints and dependencies. Coordinate delivery activities across engineering, business analysis, architecture and product functions. Proactively identify delivery risks and implement mitigation actions. Ensure all work is appropriately represented and traceable.
Squad Delivery Management
Facilitate sprint planning, stand-ups, retrospectives and other delivery ceremonies. Help the team remove blockers and manage dependencies. Ensure work flows efficiently through the delivery lifecycle. Drive continuous improvement through delivery metrics, retrospectives and healthy challenge. Support the squad in maintaining a sustainable delivery pace.
Stakeholder Management
Build strong relationships with Product Owners and business stakeholders. Translate delivery complexity into concise, meaningful updates. Manage expectations through clear communication and transparent reporting. Provide accurate delivery forecasts and status reporting. Ensure stakeholders understand risks, constraints and required decisions.
Resource & Capacity Management
Maintain visibility of squad capacity and workload distribution. Identify over-allocation, bottlenecks and delivery constraints. Collaborate with platform leadership to maximise delivery effectiveness. Support prioritisation decisions using capacity and demand data.
Essential Skills & Experience
Significant experience as an Agile Delivery Lead, Delivery Manager, Scrum Master or similar role. Proven track record delivering technology initiatives in complex environments. Strong knowledge of Agile frameworks including Scrum, Kanban and Lean delivery practices. Experience with Jira and delivery reporting. Excellent stakeholder management and communication skills. Strong planning, organisation and risk management capability. Ability to influence without formal authority. Experience managing cross-functional technology teams. Strong analytical and problem-solving skills.
Desirable Skills & Experience
Experience within insurance or financial services. Experience delivering Microsoft Dynamics 365, Power Platform, Data & AI, automation or digital platform initiatives. Working knowledge of release management and platform delivery models. Experience using delivery metrics and visual reporting tools.
We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values - such as integrity and courage - where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.
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Agile Delivery Lead employer: Hiscox Underwriting Group Services Ltd (HUGS)
Hiscox is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London or York. With a strong focus on employee growth, we provide ample opportunities for professional development through hands-on experience with cutting-edge AI technologies and a commitment to supporting citizen AI initiatives. Join us to be part of a forward-thinking team that values your contributions and empowers you to make a meaningful impact.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
