At a Glance
- Tasks: Shape workforce planning and optimise service delivery across Hiscox UK operations.
- Company: Join a global specialist insurer with a commitment to diversity and inclusion.
- Benefits: Flexible working, career growth opportunities, and a supportive team environment.
- Other info: Collaborate with amazing people in a unique culture focused on integrity and courage.
- Why this job: Make a real impact on customer service through data-driven decision making.
- Qualifications: Experience in Resource Planning and strong analytical skills required.
The predicted salary is between 49500 - 60500 £ per year.
- Job Type: Permanent
- Build a brilliant future with Hiscox
Within Hiscox we are dependent on timely data and forecasting to ensure the best business service is delivered to our customers.
Through correct forecasting, scheduling and real time workforce management we deliver a quality of service that is unrivalled in our industry.
This is an exciting opportunity to join the Resource Planning Team as an Analyst, where you will play a key role in shaping workforce planning and service optimisation across Hiscox UK operations.
We're looking for someone with strong analytical thinking and a proactive mindset—prior experience in Resource Planning is essential, and you will be given the training and support needed to develop further in the role and grow your expertise across forecasting, scheduling and workforce management.
As a Resource Planning Analyst, you will help ensure we have the right people in the right place at the right time—across both front and back office teams.
You will contribute to mid- and short-term planning, helping us meet and exceed customer expectations in a hybrid working environment.
With flexible working now embedded in our culture, your work will be vital in maintaining service levels across a distributed workforce.
The Resource Planning team is responsible for the workforce management across our customer service and central broker underwriting teams, providing cost effective resource models that ensure financial as well as operational performance.
We work closely with stakeholders across the business and in particular helping customer service teams to optimise utilisation and availability for the customer service workforce.
As a Resource Planning Analyst, you will be responsible for
- Assist with the mid-term planning process, ensuring that the right resource plan and schedules are in place to meet customer expectations in both front and back office teams.
- Support workforce planning and service optimization across Hiscox UK operations, with a focus on mid-term planning.
- Collaborating with service delivery teams to ensure the successful delivery of service KPIs.
- Carrying out in depth analysis of historical supply and demand data to produce robust forecasts, arrival distributions and performance trends, using this information to make improvement recommendations.
- Schedule administration within WFM platform, using information from a variety of sources, ensuring accuracy and providing recommendations.
- Development and maintenance of strong relationships with key stakeholders, providing impact assessments to enable timely and accurate decision-making.
- Responds to internal customer requests through email/teams channels.
- Assist Real Time Planning when required, analysing call trends, performance and forecasts to make tactical decisions which impact interval level plans.
- Assist with the creation and maintenance of best practice, governance, auditing and frameworks to ensure all processes are well documented.
Technical skills required for the role
- A sound understanding of operational teams
- Understanding of resource planning methodologies
- Practical exposure to Workforce Management (WFM) systems (e. g., scheduling/forecasting platforms)
- Experience with scheduling and driving scheduling efficiency
- Strong stakeholder management
- Ability to utilise Microsoft Suite (Excel, Word, Power Point etc)
Personal attributes
- Good communication and presentation skills
- Strong analytical and logical thinker
- A relationship builder – comfortable working with operational teams across the business
- Influencer – demonstrable skills in guiding stakeholders thinking to align with strategic objectives
- Customer focussed – awareness of the impact of decisions on the Customer Experience
- Attention to detail and to quality with a solid work ethic
- Diversity and flexible working at Hiscox
At Hiscox we care about our people.
We hire the best people for the job and we are committed to diversity and creating a truly inclusive culture, which we believe drives success.
We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can.
No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Work with amazing people and be part of a unique culture.
We are a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange.
With 3,000 employees and 32 offices in 12 countries we are a business with lots of opportunity for people with talent, spark and lots of ambition.
If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.
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Resource Planning Analyst employer: Hiscox Underwriting Group Services Ltd (HUGS)
Hiscox is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for a Resource Planning Analyst. With a commitment to diversity and flexible working arrangements, employees can thrive in a collaborative environment while contributing to innovative workforce management solutions. Join a global leader where your analytical skills will be valued, and you will have the opportunity to develop your expertise in a dynamic and rewarding setting.
Contact Details:
Hiscox Underwriting Group Services Ltd (HUGS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Analyst
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Resource Planning Analyst at Hiscox Underwriting Group Services Ltd (HUGS)!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Hiscox Underwriting Group Services Ltd (HUGS) or be willing to refer you for that Resource Planning Analyst position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Hiscox Underwriting Group Services Ltd (HUGS) who’s on the lookout for their next Resource Planning Analyst star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Resource Planning Analyst role at Hiscox Underwriting Group Services Ltd (HUGS)!
We think you need these skills to ace Resource Planning Analyst
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Hiscox Underwriting Group Services Ltd (HUGS). Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Hiscox Underwriting Group Services Ltd (HUGS)
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Hiscox Underwriting Group Services Ltd (HUGS). Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
