Product Owner Chapter Lead

The Product Owner Chapter Lead leads a team of Product Owners embedded within cross-functional delivery teams and is accountable for ensuring consistent, effective product ownership across the portfolio. The role is responsible for maximising the value delivered through product roadmaps by ensuring Product Owners translate product strategy into prioritised backlogs, clear requirements, and delivery increments. Acting as the senior leader for Product Ownership, the role provides day-to-day leadership, coaching and oversight to maintain delivery momentum and ensure what is built delivers measurable impact. The role is central to enabling business change, improving consistency of product ownership practices, and ensuring delivery teams remain focused on the highest-value outcomes. A management role accountable for the performance, capability and output of a team of Product Owners across multiple products, services or value streams. The role solves moderately complex operational and delivery problems across a defined portfolio area, where precedent may not always exist.

Key Responsibilities

• Partner with the Principal Product Manager, Product Managers, and delivery leaders to ensure Product Owners are aligned to the product vision, strategy, roadmap, and business outcomes.
• Ensure delivery activity remains focused on value, outcomes, and strategic priorities, with consistent translation of priorities into backlogs and sprint goals across teams.
• Lead, coach, and develop a team of approximately 10 Product Owners, setting clear expectations, standards, and objectives for effective Product Ownership.
• Build Product Owner capability in prioritisation, stakeholder management, backlog quality, and delivery discipline, providing guidance on complex issues and trade-offs.
• Act as a senior point of contact for Product Ownership, fostering strong, trusted relationships across business, Change, Technology, and external partners.
• Support Product Owners in effective stakeholder engagement, ensuring clear communication of progress, risks, dependencies, and decision-making.
• Manage Product Owner allocation across value streams and ensure consistent adoption of Product Ownership standards and ways of working across squads.
• Promote strong collaboration between Product Owners, Scrum Masters, and delivery teams to enable healthy, high-performing, and continuously improving ways of working.
• Use data, insight, and feedback to solve moderately complex delivery and operational issues across multiple teams, guiding sound judgement within defined boundaries.
• Support performance management, development planning, succession, and the effective adoption of product changes across people, process, and technology.
• Support with the embedment of AI across the team and ensuring adoption is aligned to business outcomes.

Skills/ Qualifications/ Experience required

• Proven experience in Product Ownership, product delivery, or a similar role delivering change in fast‐paced, complex environments.
• Demonstrated experience leading, coaching, or managing Product Owners or comparable roles across multiple teams or products.
• Strong ability to prioritise ruthlessly and manage competing demands using insight, data, and user feedback to inform decisions.
• Excellent communication and stakeholder management skills, with the ability to engage effectively with both business and technical audiences.
• Strong understanding of Agile or iterative delivery methods, including backlog management, user story development, and acceptance criteria.
• Experience improving ways of working and driving consistency, quality, and delivery discipline across teams.
• Comfortable navigating ambiguity, adapting quickly, and driving clarity and alignment for others.
• Experience using delivery management tools such as Jira and Confluence, with exposure to digital product development, value stream models, AI, or low‐code/no‐code platforms.
• Experience in the insurance industry or Lloyd’s Market, and/or certification as an Agile Product Owner or equivalent (desirable).

Diversity & Hybrid Working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned that working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.