Change Communication Specialist

Hiscox is a leading specialist insurer, renowned for its expertise and innovative approach within the insurance industry. Our commitment to providing exceptional coverage tailored to our clients' unique needs has positioned us as a trusted partner in mitigating risks and safeguarding futures.

We are seeking a dynamic and experienced Change Communications Specialist to join our team on an FTC basis for a 12-month period to support our accelerated global change programme. The successful candidate will play a critical role in shaping and driving the transformation narrative of the business, ensuring that our stakeholders are informed, engaged, and aligned with the company's strategic goals. While primarily internal-focused, the role will also play a part in helping us to articulate change externally, particularly through our owned channels.

Responsibilities

• Develop and implement communications strategies: Create and execute comprehensive communication plans that support Hiscox's transformation initiatives and business objectives.
• Shape the message consistently with the broader Hiscox story: Craft compelling messages and narratives that effectively convey the vision, benefits, and progress of transformation initiatives to internal and external stakeholders.
• Stakeholder engagement: Build strong relationships with key stakeholders, including senior leadership, employees, clients, and partners, to ensure consistent and transparent communication. Support the leadership team to engage with leaders across the business, take on board feedback and colleagues to inform comms and change strategy.
• Change management support: Collaborate with change management teams to align communication efforts with change initiatives, ensuring smooth transitions and minimizing resistance.
• Content creation: Produce high-quality communication materials, including presentations, newsletters, intranet content, videos, and other multimedia formats.
• Feedback Mechanism: Establish channels for collecting and analysing feedback from stakeholders to continuously improve communication effectiveness and address concerns promptly.
• Cross-functional collaboration: Work closely with various departments, including People, Technology, and Business Units across the organisation, to ensure alignment and consistency in messaging and communication efforts.
• Monitor and evaluate: Track the effectiveness of communication strategies and initiatives, using data and metrics to measure impact and adjust plans as needed.

Experience

• 10+ Years of experience in communications, with a focus on change management, corporate communications, or a related field. Those with less years but the right level of knowledge will naturally be considered.
• Industry knowledge: Experience in technology and/or financial services is desirable but not essential. A strong understanding of the insurance sector and its unique communication challenges is a plus.
• Proven track record: Demonstrated success in developing and executing complex, multi-audience communication strategies that drive business transformation and achieve strategic objectives.
• Exceptional writing and editing skills: Ability to create clear, concise, and compelling content tailored to diverse audiences.
• Change management expertise: Knowledge of change management principles and practices, with the ability to support and guide stakeholders through periods of transition.
• Experience in a matrixed organisation: Candidates need a sophisticated understanding and ability to reflect the complexity of a multi-matrix organisation and stakeholder map.
• Partnership and influence: While the role reports to Group communications, the role has a cross-business influence, and will interact extensively with Business Units and functions as the change story develops to make sure it accurately and correctly reflects their needs.
• Strong interpersonal skills: Excellent relationship-building and communication skills, with the ability to influence and engage stakeholders at all levels of the organization.
• Project management: Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Analytical mindset: Ability to analyse data and metrics to measure the effectiveness of communication strategies and make data-driven recommendations for improvement.

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Diversity and Hybrid working: At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.