At a Glance
- Tasks: Engage with high-net-worth customers to sell specialist home insurance and resolve queries.
- Company: Join Hiscox, a leader in Specialist Insurance, known for exceptional customer experiences.
- Benefits: Enjoy 25 days holiday, gym membership support, and flexible hybrid working options.
- Other info: Opportunity for remote work after training and a supportive training programme.
- Why this job: Be part of a diverse team that celebrates success and fosters personal growth.
- Qualifications: Sales experience is preferred; a passion for customer service is essential.
The predicted salary is between 20000 - 30000 £ per year.
Job Type:
Permanent
Build a brilliant future with Hiscox
About Hiscox Customer Experience Centre
We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.
Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.
You will be part of a diverse team, where you celebrate and support each other\'s successes.
What you will be doing
- Selling specialist home insurance to high-net-worth customers, having great conversations to understand their needs and requirements.
- Identifying opportunities to cross sell and up sell our personal line products, based on customers\' needs.
- Speaking to existing customers and resolving their queries, through both phone and email.
- You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
- You will become an expert in our technical products and our IT systems
- Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
- Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
- Our trainers will spend 4 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
So why choose Hiscox?
We offer a great environment with brilliant benefits, so here are some of our favourite ones with full details to follow:
- 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
- 2 \'Hiscox\' Days - Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show
- £350 towards a gym or sports membership of your choice
- £300 festive hamper (choose from luxury food, premium wine or shopping vouchers)
- Simply Health Medical coverage
- Sharesave Scheme - allowing you to invest in Hiscox
- Pension, critical illness cover, life assurance
- Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.
This role is 35 hours per week, 9-5pm, Monday to Friday
Are you the right person?
You enjoy speaking to people and providing a great customer experience is important to you.
You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
You are resilient and don\'t shy away from problems or challenges.
Beating and surpassing business goals is what gets you out of bed in the morning.
Sales experience is desirable, as well as previous experience in hitting targets.
Salary: £25,000 with potential of an annual performance bonus
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we\'re committed to diversity and creating a truly inclusive culture, which we believe drives success.
Working life doesn\'t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. For this role you will need to be in the office every day through the training period.
We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years\' worth of service, private medical for all the family and much more.
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Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-LjbffrCustomer Sales Executive | York, UK employer: Hiscox Ltd
Hiscox is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in York. With generous benefits such as 25 days of holiday, flexible working options, and comprehensive training programmes, employees are empowered to excel in their roles while enjoying a supportive team environment. The commitment to diversity and inclusion further enhances the workplace, making it a rewarding place for those seeking meaningful careers in specialist insurance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Executive | York, UK
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hiscox Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hiscox Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Customer Sales Executive | York, UK
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hiscox Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hiscox Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hiscox Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hiscox Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hiscox Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hiscox Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
