Communications Business Partner

Build a brilliant future with Hiscox as a Communications Business Partner, reporting to the Global Head of Internal Communications. This role is based in London with hybrid working.

Introducing Hiscox: Hiscox holds a unique history in the insurance industry, growing from its roots as a UK family business to become a recognised and respected global brand. Today, Hiscox is a global specialty insurer with three key areas of business: Hiscox Retail, Hiscox London Market and Hiscox Re & ILS, all supported by Group Functions and delivery.

About Group Internal Communications: The Group Internal Communications team plays a central role in connecting, informing and engaging our global workforce. By supporting executive leaders and fostering alignment across Group Functions, the team ensures that critical messages reach employees effectively and that our organisational culture thrives.

The role: The Internal Communications Business Partner – Group Functions is responsible for delivering high-impact internal communications support across all Group Functions. You will work closely with multiple executive stakeholders to ensure alignment and consistency in messaging. Your core responsibilities will include:

• Executive communications support
• Planning and delivering town halls
• Generating engaging content for internal channels
• Preparing executive briefing materials
• Coordinating internal events

A key aspect of the role is fostering close relationships with executive leaders to understand their priorities and translate them into compelling internal communications. You will play a pivotal part in enhancing employee engagement and supporting the strategic objectives of Group Functions through clear, timely and effective communication.

Reporting line: The role reports to the Global Head of Internal Communications, with business partner responsibility to specific executive stakeholders.

Key areas of focus:

• Global cascade communications for Leaders and Managers across the business
• Business partner for COTO, Technology, Claims and Finance functions including development of comms plans that support the global strategy and address specific functional needs
• Support for global internal communications programmes and executive communications where needed
• Measurement of communications impact and reporting on outcomes

Skills you’ll need:

• Exceptional writing skills: Outstanding written communication skills, with the ability to craft compelling messages and adapt tone to suit various internal stakeholders.
• Content creation expertise: Demonstrable ability to produce a wide range of content types, including written articles, intranet updates, presentations, video concepts and scripts, and visual materials, tailored to diverse internal audiences.
• Microsoft Teams proficiency and webinar management: Advanced user of Teams, confident in creating, managing, and optimising collaborative workspaces, and leveraging the platform for live communications and engagement activities.
• Directing and production oversight: Capability to direct video shoots and internal broadcasts, ensuring high production standards and alignment with brand messaging.
• Creativity and innovation: Strong creative flair, consistently generating fresh ideas for engaging content and campaigns that resonate with employees.
• Agility and speed: Ability to work at pace, responding quickly to business needs and delivering high-quality outputs to tight deadlines.
• Multitasking and prioritisation: Skilled in managing multiple campaigns and projects simultaneously, setting clear priorities, and maintaining consistent delivery without compromising quality.

Candidate requirements:

• 8-10 years in internal communications with significant in-house experience
• Experience working across multiple countries in a regulated business
• Exceptional communications skills with experience building relationships at all levels, including at Leadership and C-suite level
• Expert writing and editing ability, with attention to detail
• Evidenced ability to produce high quality work when under pressure
• Experienced working collaboratively in a matrix organisation
• Comfortable getting to grips with complex terms, insurance speak and jargon and communicating tricky concepts clearly – previous insurance experience is desirable but not essential

About Hiscox: As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength – all underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.