Job Type: Permanent
Build a brilliant future with Hiscox
About Hiscox
As an international specialist insurer, we are far removed from the world of mass-market insurance products. Instead, we are selective and focus on our key areas of expertise and strength, underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
About the team
The Change Management Team collaborate with all areas of the London Market business unit to design and build market leading capabilities across our people, processes and systems. Our goal is to embed lasting changes that deliver measurable benefit to our customers and help us reach our strategic goals.
Working on our team is exciting and fast-paced. We shape and build the future of the London Market.
The role
We are seeking a dynamic and experienced Product Owner to join our Underwriting value stream and lead the development and delivery of complex products that are helping to shape the future of the London Market. Reporting to the Product Owner Chapter Lead, you will work with Product Managers, fellow Product Owners, developers, data science specialists and underwriting stakeholders to translate strategy into clear priorities and measurable outcomes.
You will own and continually develop a complex product roadmap, taking initiatives from discovery through delivery and adoption. Working across multiple teams and interdependent workstreams, you will balance immediate priorities with the longer-term product vision, anticipate risks and dependencies, and proactively identify options to keep delivery on track.
A key focus of the role will be using data science, agentic AI and automation to improve how underwriting submissions are received, prioritised and progressed through the underwriting workflow. You will shape solutions that create tangible value for underwriters and the wider business.
This role goes beyond backlog management. You will influence product direction, challenge assumptions and engage with senior stakeholders across the London Market business. You may also be required to present product progress, priorities and recommendations at senior governance and decision-making forums.
This is an exciting opportunity to join an innovative and market-leading team and contribute to high-profile, AI-enabled products with the potential to transform how underwriters work.
Key responsibilities
- Own and proactively manage a complex, multi‑stream product backlog aligned to strategic objectives and OKRs, ensuring there is a steady flow of work for the delivery team.
- Translate ambiguous business problems into clear, outcome‑focused delivery goals
- Ensure sprint goals are clear, achievable, and aligned to roadmap milestones
- Conduct workshops to design and define delivery iterations, assess value, ensure work is prioritised and focused on delivering maximum value to our customers
- Capture requirements as increments of delivery and refine with the delivery team; ensure they are well thought through with clear acceptance criteria to ensure requirements are met
- Be the first point of contact for the delivery team to answer questions, clarify requirements and remove blockers.
- Be the first point of contact for the delivery team to answer questions, clarify requirements and remove blockers.
- Act as the voice of the customer, ensuring everyone understands the business value of the delivery increments and represent the needs of our customers on a day to day basis within the delivery team
- Attend and participate in Agile events - stand ups, refinement, planning and retrospectives and work with the Scrum Master to ensure that these are successful
- Provide feedback on the roadmap to the Product Manager, escalating risks, issues and blockers raised by the delivery team and advising on actual vs. expected progress and any knock-on impact to the product roadmap
- Develop, manage and motivate a delivery team (in a matrix organisation) across internal and external teams, including third party suppliers
- Build strong, productive relationships inside and outside of Hiscox in order to deliver effective solutions based on a strong understanding of the business drivers and benefits for each party
- Partner with stakeholders across the London Market to shape scope, manage expectations, and drive align
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Product Owner, Underwriting (London Market) employer: Hiscox Insurance Company
Hiscox Insurance Company is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of data delivery. Employees benefit from a strong emphasis on professional growth, with opportunities to engage in Agile methodologies and cross-functional teamwork, all while contributing to meaningful projects that drive business success. Located in a vibrant area, Hiscox offers a supportive environment where your contributions are valued and recognised.
