At a Glance
- Tasks: Shape and drive transformation for direct customer insurance journeys.
- Company: Join Hiscox UK, a leading brand in the insurance market.
- Benefits: Flexible working, diverse culture, and opportunities for growth.
- Other info: Collaborative environment focused on continuous improvement and innovation.
- Why this job: Make a real impact on customer experiences and business strategy.
- Qualifications: Experience in product management and strong stakeholder engagement skills.
The predicted salary is between 55000 - 65000 £ per year.
About the Transformation
Hiscox UK is embarking on a major transformation to drive growth and improve efficiency, ensuring we remain competitive in an increasingly complex market. This transformation focuses on four key business areas: Direct, Broker, Operations and Underwriting, with a strong emphasis on building a sustainable, long‑term transformation capability. A number of initiatives are already underway across these areas, requiring clear ownership, prioritisation and delivery to realise business value. Product Managers will play a critical role as transformation partners to the business, shaping vision, defining roadmaps and driving delivery of change. This is a senior role requiring strong stakeholder management and the ability to build trusted relationships at UKLT level.
Role Overview
The role will partner with the area that supports our Direct Customer relationships. They will be responsible for shaping, prioritising and executing on the roadmap that evolves the journeys for customers who manage their insurance directly with Hiscox. This includes driving the transformation of customer‑facing journeys, digital engagement, and self‑serve capabilities, ensuring the Direct proposition continues to evolve in line with customer expectations and market trends.
Purpose
- Collaborate with Senior Leadership to define, own and continuously evolve the multi‑year roadmap for the business area, with end‑to‑end accountability for the strategic outcomes, investment decisions, benefits realisation across a multi‑product portfolio.
- Be accountable for articulating, evolving and landing the outcomes inherent within the roadmap for the business vertical they are supporting.
- Broker against competing demands to ensure the right trade‑offs are made to secure the benefits realisation plan.
- Own Discovery & Experience Design. Lead problem framing, hypothesis‑driven discovery, facilitate journey mapping and UX/CX collaboration.
- Ensure business outcomes are translated into clearly defined, outcome‑based product intent, with requirements elaborated at the appropriate level by the wider delivery team.
- Being the ambassador and voice of their journey area within the Transformation function, ensuring there is a clear articulation of the case for change and the capability needed to deliver that.
- Agree solutions and compromises to ensure the right decisions are made for our customer groups.
- Identifying issues across the complex delivery landscape and highlighting where business outcomes are under threat to ensure corrective action is taken.
- Create and foster strong relationships with all stakeholder groups across the business and transformation areas.
Key Responsibilities
- Front door to Transformation – Acting as the UKLT's front door to transformation, reporting to the relevant UKLT member as a dotted line.
- Define, Own and Iterate the Product Vision & Strategy for each business area using both external and internal data to drive strategic decisions.
- Backlog Ownership: Define outcomes, prioritise epics/features using a transparent framework tied to measurable value.
- Be embedded within the business area working with the senior team to co‑create and evolve the strategy and then translate this into capability needed.
- Roadmap development & management – Overall accountability for creating and evolving business area roadmap, ensuring there is a clear read‑across to the business strategy.
- Trade Off Management – make and defend complex prioritisation and investment trade‑offs across competing strategic objectives, and act as a 'strong voice of the business' in transformation governance.
- Accountable for the delivery and optimisation of material business benefits, including commercial growth, efficiency, and customer outcomes, and for corrective action where value is at risk, tracking performance and identifying challenges and opportunities.
- Drive out opportunities to enable business owned change and increase flexibility and agility in delivery.
- Measurement: Define success metrics (OKRs/KPIs), monitor performance, and iterate.
Strong experience in the insurance sector, operating as a Product Manager / Senior Product Manager in complex or regulated environments with exposure to customer‑facing or Direct insurance propositions. Proven experience partnering with senior stakeholders, including Executive/ExCo‑level leaders, to shape strategy, define roadmaps and influence investment decisions. Track record of leading and delivering large‑scale product or transformation initiatives across complex business domains. Strong strategic and commercial mindset, with the ability to balance growth, efficiency and customer outcomes. Experience owning and evolving product roadmaps, including prioritisation, trade‑off decisions and benefits realisation. Strong capability in discovery and problem framing, working closely with design, technology and business teams to shape solutions. Experience embedding customer insight into product and roadmap decisions, particularly within digital or customer‑facing environments. Comfortable operating in matrixed, cross‑functional environments, with strong stakeholder management and influencing capability. Strong communication skills, with the ability to clearly articulate the case for change. Experience working in Agile product environments, including backlog ownership and delivery oversight. Data‑driven mindset, with experience tracking performance and delivering measurable outcomes. Collaborative leadership style, with the ability to bring others along the transformation journey.
Ways of Working
- Collaborative and inclusive, working across teams to shape priorities and deliver outcomes.
- Growth mindset, focused on continuous improvement and unlocking potential.
- Strong team player, able to bring others along the transformation journey.
Diversity and Flexible Working
Diversity and flexible working at Hiscox.
Company Overview
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
Product Manager - Direct Customer (Insurance) in Manchester employer: Hiscox Inc.
Hiscox UK is an exceptional employer, offering a dynamic work culture that prioritises collaboration and inclusivity. With a strong focus on employee growth and development, team members are empowered to shape the future of insurance through innovative transformation initiatives. Located in a vibrant environment, Hiscox provides unique opportunities for meaningful engagement with diverse customers, ensuring that every employee can contribute to impactful change while enjoying a flexible working atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Direct Customer (Insurance) in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hiscox Inc.). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
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✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hiscox Inc.. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Product Manager - Direct Customer (Insurance) in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hiscox Inc..
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hiscox Inc.. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hiscox Inc.
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hiscox Inc. to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hiscox Inc., they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hiscox Inc.'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
