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- Tasks: Engage with customers via phone and email, achieving sales and satisfaction targets.
- Company: Join Hiscox, a leading insurance provider known for its supportive culture and innovative products.
- Benefits: Enjoy 25 days holiday, gym membership support, and flexible working options after training.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Sales experience and a passion for customer service are preferred; resilience and teamwork are key.
- Other info: Receive extensive training and enjoy opportunities for personal and professional growth.
The predicted salary is between 20000 - 30000 £ per year.
Their queries, through both phone and email. You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality, and customer satisfaction while managing your time. You will become an expert in our technical products and our IT systems.
Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
Why choose Hiscox?
We offer a great environment with brilliant benefits, including:
- 25 days holiday, increasing after 3 years up to 28 days, with an opportunity to buy up to 5 extra days per year.
- 2 \’Hiscox\’ Days – take time off for birthdays, celebrations, or family time.
- £350 towards a gym or sports membership of your choice.
- £300 festive hamper (luxury food, premium wine, or shopping vouchers).
- Health benefits: Simply Health Medical coverage.
- Sharesave Scheme – invest in Hiscox Pension, critical illness cover, life assurance.
- Opportunity to work up to 2 days a week from home after full training and proficiency.
Are you the right person?
You enjoy speaking to people and providing a great customer experience. You are driven, highly productive, and a team player, receptive to feedback, and always striving to improve. You are resilient and embrace challenges. Surpassing business goals motivates you.
Sales experience and previous target-hitting experience are desirable.
Salary and hours
£25,000 with potential for an annual performance bonus. This role is 35 hours per week, 9-5pm, Monday to Friday.
Diversity and flexible working at Hiscox
We care about our people and are committed to diversity and an inclusive culture. We support flexible working where possible. Please discuss flexibility options with our resourcing team.
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Work with amazing people and be part of a unique culture.
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Insurance Expert employer: Hiscox Inc.
Contact Detail:
Hiscox Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Expert
✨Tip Number 1
Familiarise yourself with the insurance industry and Hiscox's specific products. Understanding the nuances of their offerings will not only help you answer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves direct interaction with customers, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work in a team by discussing past experiences where collaboration led to success. This is crucial as the role requires working closely with other teams to achieve customer satisfaction.
✨Tip Number 4
Prepare for potential scenarios you might face in the role, such as handling difficult customer interactions or meeting sales targets. Being ready with examples of how you've navigated similar situations can impress interviewers.
We think you need these skills to ace Insurance Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you met targets or improved customer satisfaction, as these are key aspects of the Insurance Expert role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work at Hiscox and how your skills align with their values, particularly in providing excellent customer experiences.
Showcase Your Communication Skills: Since the role involves interacting with customers via phone and email, demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully resolved customer queries in the past.
Highlight Team Collaboration: Mention any experience you have working in teams, especially in a contact centre environment. Hiscox values teamwork, so showcasing your ability to collaborate and contribute to team goals will strengthen your application.
How to prepare for a job interview at Hiscox Inc.
✨Know Your Products
Familiarise yourself with the technical products offered by Hiscox. Understanding the ins and outs of these products will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales experience and how you've successfully met targets in the past. Use specific examples to illustrate your achievements and how they relate to the goals at Hiscox.
✨Emphasise Customer Experience
Since the role focuses on providing a great customer experience, be ready to share examples of how you've handled customer queries effectively. Highlight your ability to manage time and balance quality with sales.
✨Demonstrate Team Spirit
Hiscox values teamwork, so be sure to express your willingness to collaborate with others. Discuss any experiences where you've worked as part of a team to solve problems or improve performance.