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- Tasks: Handle cyber claims, assist policyholders, and manage a dynamic portfolio.
- Company: Hiscox UK is a leading insurance brand known for innovation and exceptional service.
- Benefits: Enjoy flexible working, a bonus scheme, 25 days leave, and a four-week sabbatical.
- Why this job: Join a collaborative team focused on customer service and making a real impact.
- Qualifications: Interest in cyber insurance, strong communication skills, and a proactive mindset required.
- Other info: Diversity and inclusion are core values; hybrid work models available.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Permanent
Build a brilliant future with Hiscox
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognized for setting industry standards. We deliver strong growth and exceptional returns, recruiting top talent and empowering them to succeed. Our diverse customer base ranges from homeowners of the wealthy to innovative technology companies. We specialize in providing tailored insurance solutions to meet unique needs.
The Role
This position is within the Specialty Claims team, part of the wider Claims function located in London, Colchester, York, and Glasgow. You will collaborate daily with colleagues across these locations. Our team is open, collaborative, customer-focused, and dedicated to delivering outstanding service. The claims service is central to our business.
In this role, you will handle a large portfolio of cyber claims, assisting policyholders affected by cyber attacks, data loss, or regulatory actions. The work is varied and dynamic, with new claims arising daily.
Key Responsibilities
- Investigate and manage cyber claims from initial notification to resolution, including recovery efforts.
- Lead cyber breach response cases, working closely with panel solicitors and cyber forensic experts.
- Select, instruct, and manage experts such as IT forensics, cybersecurity consultants, lawyers, and PR specialists.
- Communicate and negotiate with clients, brokers, claimants, and their representatives.
- Develop strong relationships with clients and brokers.
- Maintain regular communication with customers and brokers, demonstrating excellent customer focus.
- Proactively manage a large claims portfolio.
- Collaborate with underwriters to secure and retain business and develop insurance products.
- Assist in improving our Claims operation in line with the Claims 2020 strategy by identifying opportunities and developing solutions.
Essential Skills and Qualifications
- Interest in cyber insurance and cyber security.
- Initiative and decision-making confidence.
- Ability to manage responsibilities and priorities effectively.
- Comfortable handling a large caseload and seeking challenges.
- Excellent communication and interpersonal skills.
- Drive, ambition, and eagerness to learn.
- Ability to identify process and service improvements.
- Strong organizational skills.
- Responsibility-driven and proactive mindset.
Preferred Experience
- Experience as a solicitor, legal executive, or paralegal (advantageous).
- Experience with cyber claims and GDPR compliance.
Diversity & Benefits
At Hiscox, we value our people and are committed to diversity and inclusion. We support flexible working, including hybrid models, to promote work-life balance. Our benefits include a bonus scheme, contributory pension, 25 days of annual leave plus 2 Hiscox days, a four-week paid sabbatical after five years, private medical cover for families, and more.
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Join our team and be part of a unique culture with amazing colleagues.
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Cyber Claims Handler employer: Hiscox Inc.
Contact Detail:
Hiscox Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cyber Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends in cyber insurance and cybersecurity. Understanding current threats and regulatory changes will not only help you in interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the insurance and cybersecurity sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you valuable insights for your application.
✨Tip Number 3
Prepare to discuss real-life scenarios involving cyber claims during your interview. Think of examples where you’ve had to manage complex situations or negotiate effectively, as this will showcase your problem-solving skills and ability to handle a large caseload.
✨Tip Number 4
Research Hiscox's approach to customer service and claims management. Being able to articulate how your values align with theirs will show that you’re not just looking for any job, but are genuinely interested in contributing to their team.
We think you need these skills to ace Cyber Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Cyber Claims Handler position. Understand the key responsibilities and essential skills required, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in cyber insurance, claims handling, or any legal background. Emphasise your communication skills and ability to manage a large caseload, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interest in cyber insurance and your proactive mindset. Mention specific examples of how you've handled similar responsibilities in the past and express your enthusiasm for joining Hiscox.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the insurance industry.
How to prepare for a job interview at Hiscox Inc.
✨Show Your Cyber Savvy
Make sure to brush up on your knowledge of cyber insurance and cybersecurity trends. Being able to discuss recent cyber incidents or regulatory changes will demonstrate your genuine interest in the field and show that you’re proactive about staying informed.
✨Demonstrate Strong Communication Skills
As a Cyber Claims Handler, you'll need to communicate effectively with clients, brokers, and experts. Prepare examples from your past experiences where you successfully navigated complex conversations or negotiations, highlighting your interpersonal skills.
✨Highlight Your Organisational Skills
With a large caseload to manage, showcasing your organisational abilities is crucial. Be ready to discuss how you prioritise tasks and manage multiple responsibilities, perhaps by sharing specific tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving skills. Think of potential cyber claims scenarios and how you would handle them, focusing on your initiative and ability to work collaboratively with others.