At a Glance
- Tasks: Lead the digital transformation of Claims, shaping product direction and enhancing user experiences.
- Company: Join Hiscox, a forward-thinking insurer with a culture of innovation and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, and a commitment to diversity and inclusion.
- Other info: Be part of a dynamic team that values creativity and continuous improvement.
- Why this job: Make a real impact in the insurance industry while working with cutting-edge technology.
- Qualifications: Experience as a Product Owner in Claims and strong stakeholder management skills required.
The predicted salary is between 59400 - 72600 £ per year.
Build a brilliant future with Hiscox.
About Hiscox: As an international specialist insurer, we are far removed from the world of mass-market insurance products. Instead, we are selective and focus on our key areas of expertise and strength, underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
About the team: The Change Management Team collaborate with all areas of the London Market business unit to design and build market leading capabilities across our people, processes and systems. Our goal is to embed lasting changes that deliver measurable benefit to our customers and help us reach our strategic goals. Working on our team is exciting and fast-paced. We shape and build the future of the London Market.
The role: We are seeking an experienced Product Owner to join our Claims value stream and help shape the next stage of its digital journey. Reporting to the Product Owner Chapter Lead, you will work with business, technology and data teams to translate strategy into clear priorities and measurable outcomes. Building on an established Claims platform, you will own the product roadmap from discovery through delivery and adoption. You will identify opportunities to improve Claims processes and user experiences while balancing immediate priorities with the longer-term product vision. You will also explore how AI, data science and emerging technologies could support the future development of Claims. This is an opportunity to shape new ideas, influence product direction and deliver improvements that create tangible value for users and the wider business. You will be collaborative, commercially minded and comfortable managing changing priorities, risks and dependencies.
Key responsibilities:
- Own and proactively manage a complex, multi‑stream product backlog aligned to strategic objectives and OKRs, ensuring there is a steady flow of work for the delivery team.
- Translate ambiguous business problems into clear, outcome‑focused delivery goals.
- Ensure sprint goals are clear, achievable, and aligned to roadmap milestones.
- Conduct workshops to design and define delivery iterations, assess value, ensure work is prioritised and focused on delivering maximum value to our customers.
- Capture requirements as increments of delivery and refine with the delivery team; ensure they are well thought through with clear acceptance criteria to ensure requirements are met.
- Be the first point of contact for the delivery team to answer questions, clarify requirements and remove blockers.
- Act as the voice of the customer, ensuring everyone understands the business value of the delivery increments and represent the needs of our customers on a day to day basis within the delivery team.
- Attend and participate in Agile events – stand ups, refinement, planning and retrospectives and work with the Scrum Master to ensure that these are successful.
- Provide feedback on the roadmap to the Product Manager, escalating risks, issues and blockers raised by the delivery team and advising on actual vs. expected progress and any knock-on impact to the product roadmap.
- Develop, manage and motivate a delivery team (in a matrix organisation) across internal and external teams, including third party suppliers.
- Build strong, productive relationships inside and outside of Hiscox in order to deliver effective solutions based on a strong understanding of the business drivers and benefits for each party.
- Partner with stakeholders across the London Market to shape scope, manage expectations, and drive alignment.
- Act as a trusted advisor to stakeholders, providing insight on trade‑offs, sequencing, and delivery options.
- Coach and support less experienced Product Owners and contribute to Product Owner Chapter standards, capability development and continuous improvement.
Key requirements: This role will suit you if you are comfortable working in a rapidly evolving and fast paced environment and enjoy delivering transformations that drive real benefit to our customers. You will need to be able to think on your feet, ruthlessly prioritise a development pipeline and communicate this effectively with your stakeholders and delivery team.
Must haves:
- Experienced Product Owner with direct experience in a similar Claims role and a proven track record of delivering value through cross-functional teams in complex digital product environments.
- Strong knowledge of the London Market is essential.
- Ability to operate in ambiguity, shape an emerging product direction and bring clarity to complex problem spaces.
- Experience owning and developing a product roadmap, including enhancing an established platform and identifying opportunities for future development.
- Ability to balance competing priorities manage dependencies and maintain progress towards longer-term Claims outcomes whilst ensuring that best practices are maintained.
- Excellent communication and stakeholder management skills with the ability to influence Claims, technology and data stakeholders.
- A customer-centric approach to problem-solving, with the confidence to challenge the status quo and improve existing Claims processes.
- Experience using insight, user feedback and process analysis to identify opportunities and shape improvements to Claims products and journeys.
- Experience of working in Agile or iterative way, managing a backlog and ensuring business value is prioritised, successfully delivered and embedded.
- Familiarity with OKRs, benefits tracking, and outcome‑led delivery.
Desirable:
- Certified Agile Product Owner.
- Experience working with Jira, Confluence or similar collaboration tools.
- Experience working with emerging technologies or Data Science.
Diversity, Inclusion and Hybrid working: At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned that working life doesn’t always have to be in the office and support hybrid ways of working to encourage a healthy work life balance. We anticipate the successful candidate for this role will be in the office approximately 2 days a week. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.
Location: London; York
Type: Full time
Product Owner, Claims (London Market) in Vauxhall employer: Hiscox AG
Hiscox is an exceptional employer that prioritises the well-being and development of its employees, offering a dynamic work culture that embraces diversity and inclusivity. As a Workforce Change Manager, you will enjoy the benefits of hybrid working, allowing for a balanced professional and personal life while contributing to meaningful people change initiatives. With opportunities for professional growth and collaboration with talented colleagues across global locations like London, Lisbon, and York, Hiscox stands out as a place where your expertise can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner, Claims (London Market) in Vauxhall
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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We think you need these skills to ace Product Owner, Claims (London Market) in Vauxhall
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hiscox AG.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hiscox AG. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hiscox AG
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hiscox AG to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hiscox AG, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hiscox AG's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
