At a Glance
- Tasks: Support daily operations and drive change initiatives in the Schemes business.
- Company: Join Hiscox, a leading brand in the insurance market known for innovation.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and career development.
- Why this job: Make a real impact by improving operational processes and collaborating with diverse stakeholders.
- Qualifications: Experience in operations or change roles, strong organisational skills, and confident communication.
The predicted salary is between 33075 - 40425 £ per year.
Build a brilliant future with Hiscox. Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
We are responsible for the creation of new schemes, delegated authorities, and product opportunities, as well as the ongoing improvement and development of existing schemes. We have a market-leading reputation for producing unique solutions for niche customer groups managed by our broker partners, and we are leveraging this expertise to enhance our product delivery across the UK retail business.
The Schemes team is characterised by its diversity and dynamism; we are a team of fifty professionals covering a broad range of roles and responsibilities, including schemes account managers, underwriters, analysts, due diligence experts, change analysts, and our regional administrator. We collaborate closely with a wide array of internal and external stakeholders, including underwriting management, regional underwriting teams, operational teams, product heads, partner brokers, and third-party providers.
The Schemes Operations Specialist supports the day-to-day running of the Schemes business by managing operational processes and driving change initiatives. Working closely with the Head of Operations, the role focuses on improving ways of working, embedding governance, and ensuring operational activity runs smoothly across the function.
This position acts as a key support to the Head of Operations, taking ownership of tasks, coordinating stakeholders, and helping deliver both BAU activities and change across the business.
What you’ll be doing:
- Execute changes to existing schemes on behalf of and in collaboration with the Underwriting Governance and Change Manager, such as product re-builds, rate and wording changes within an agreed framework.
- Provide support for all operational processes within Schemes including warranty of New Schemes.
- Main point of contact for all Operational Risk Events and own the associated actions within on behalf of Schemes.
- Oversee the adoption of new processes, tools, or technology, ensuring minimal disruption to day-to-day operations.
- Be the point person for all system changes and associated updates.
- Ensure our regulatory and governance procedures are adhered to.
- Assist in the accurate and timely issuance of reporting both internal and external.
- Develop and implement comprehensive change management strategies and plans.
- Support the processing teams to ensure timely and accurate processing of all schemes policy data.
- Assess the impact of change on business processes, systems, and personnel to create mitigation plans.
- Provide support to the Head of Schemes Operations and act as a delegate as required.
- Design and execute communication plans and training materials to support employees through transitions.
- Define and measure success metrics (KPIs) to evaluate the effectiveness of change initiatives.
- Build and manage a network of key stakeholders within the business and our Broker Partners on behalf of Schemes.
Must-haves:
- Demonstrable experience in an operations, coordination, or change-focused role within insurance or a similar environment.
- Experience supporting or delivering process improvements or change initiatives, working across multiple stakeholders.
- Experience in schemes or delegated authority environments (preferred but not essential).
- Strong organisational skills with the ability to prioritise effectively across competing demands.
- Confident communicator, able to influence stakeholders and bring the right people together to drive outcomes.
- Proven ability to deliver in a fast-paced environment, maintaining attention to detail and seeing tasks through to completion.
- Strong operational mindset – able to identify issues, ask the right questions, and drive solutions.
- Ability to work independently, taking ownership and acting as a reliable “right hand” support.
- Good working knowledge of Microsoft Office tools (especially Excel and PowerPoint).
Location: Manchester; York
Type: Full time
Operations Specialist – Schemes in Manchester employer: Hiscox AG
Hiscox UK is an exceptional employer, offering a vibrant work culture in Manchester that fosters collaboration and innovation among its diverse team of professionals. With a strong focus on employee growth, Hiscox empowers its staff through continuous development opportunities and a commitment to excellence, making it an ideal place for those seeking a meaningful career in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Specialist – Schemes in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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We think you need these skills to ace Operations Specialist – Schemes in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hiscox AG.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hiscox AG. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hiscox AG
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hiscox AG to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hiscox AG, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hiscox AG's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
