At a Glance
- Tasks: Manage innovative claims solutions and drive insights for a modern insurance portfolio.
- Company: Join Hiscox, a forward-thinking leader in the insurance industry.
- Benefits: Enjoy a competitive salary, health benefits, and a vibrant work culture.
- Other info: Collaborate with talented professionals and grow your career in a unique culture.
- Why this job: Make a real impact by delivering exceptional claims insights in a dynamic environment.
- Qualifications: Experience in claims management and strong analytical skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
Build a brilliant future with Hiscox.
The Hiscox Portfolio Solutions (HPS) Claims and Insights Manager is a unique opportunity to manage a modern and forward-looking book of claims. HPS comprises new distribution methods of placement going from lead Lloyd’s business with bespoke claims solutions to fast follow books.
Working closely with the London Market Claims Leadership and the Group Claims Team, you will drive the continuous development and improvement of the London Market Hiscox Claims service and commitment to do what is right for our customers.
This new division consists of four distinct but complementary teams:
- Alternative Risk – Written within Hiscox London Market since 2015, the team selectively backs world-class underwriting expertise targeting the most profitable segments of the market.
- Beta-Follow – Supporting select broker cross-class facilities to create a diversified portfolio of risk, with high indexation.
- Global MGA – Engaging with MGAs to provide strategic support to create a diversified portfolio of risk. This will involve a limited number of significant MGA relationships, utilising both Hiscox London Market and Hiscox’s Retail division.
- Structured Solutions – Focusing on multi-year and/or multi-line policies where traditional insurance solutions may not adequately meet a client’s individual needs.
The division builds on many of the existing skills the business has already developed, particularly in alternative risk where Hiscox has been marketing a developed proposition for ten years. As the use of data and advanced analytics blends with more traditional underwriting skills, there are significant opportunities to deliver innovative insurance solutions in key areas where clients might be looking for alternatives to traditional risk transfer, as well as to support data-led delegated authorities where Hiscox can provide significant insurance capacity.
Principle Duties and Responsibilities
- Liaising with Claims Operations to ensure claims data is readily available.
- Review claims data to create insight into HPS books of business, identifying claims trends and activity that might require further investigation.
- Liaising with Reserving and Underwriting to review HPS books of business to ensure the claims reality of the books are well understood in order to allow underwriting remediation or a change of reserving assumptions.
- An ability to liaise with senior stakeholders both inside and out of Hiscox.
- For lead business: work with underwriters to understand the business and its claims requirements. Where lead business is written, claims will be handled by the existing Non-HPS claims teams. However, this role will need to, prior to placement, liaise with appropriate claims managers to ensure claims can be serviced with appropriate forward-looking business planning or delegated arrangements.
- Oversee, reserve and report on claims reported within HPS.
- Be the Main Claims Contact for HPS.
Person Specification
- You will be passionate about delivering an exceptional market leading claims insights.
- Be open to new ideas and new ways of doing things while having a firm grounding in the controls around claims both from within Hiscox and Lloyd’s.
- Have experience of overseeing and developing insights into claims across multiple lines of insurance business including both first party and third party especially in the Lloyd’s market.
- A proven record in developing and driving oversight and an understanding of technical claims handling.
- Enthusiastic and a team player with good relationship and empathy skills.
- Excellent analytical, communication and influencing skills and an ability to take the lead on solving problems.
- Experience and understanding the significance of a reserving philosophy for the claim life cycle on both an individual and collective basis.
- Experience of using analytical techniques to interpret data and produce meaningful insights into claims issues.
Work with amazing people and be part of a unique culture.
Location: London
Type: Full time
LM HPS Claims and Insights Manager in London employer: Hiscox AG
Hiscox is an exceptional employer that prioritises diversity and inclusivity, fostering a culture where every employee can thrive. With a commitment to hybrid working, employees enjoy the flexibility to balance their professional and personal lives while collaborating with talented teams in a dynamic environment. The company offers robust opportunities for growth and development, ensuring that as a Technical Product Manager, you will play a pivotal role in shaping innovative solutions that drive business success.
StudySmarter Expert Advice🤫
We think this is how you could land LM HPS Claims and Insights Manager in London
✨Dive Into Industry Networking Events
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We think you need these skills to ace LM HPS Claims and Insights Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hiscox AG.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hiscox AG. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hiscox AG
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hiscox AG to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hiscox AG, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hiscox AG's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
