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- Tasks: Provide top-notch technical support and troubleshoot system issues for our innovative security solutions.
- Company: Join TDSi and Hirsch UK, leaders in global security technology.
- Benefits: Attractive salary, health plan, company events, and extensive training.
- Why this job: Be a trusted advisor and make a real impact in the security industry.
- Qualifications: 2+ years in technical support; IT degree or equivalent experience preferred.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Join TDSi and Hirsch UK - Part of the Vitaprotech/Hirsch Group. With offices in Poole, Dorset and Coventry, TDSi and Hirsch UK deliver security solutions worldwide. We design and develop integrated security systems that protect people, property, and assets from edge to core, combining access control, perimeter security, perimeter intrusion detection, and video technologies.
We are looking for a System Support Specialist to support our growth.
Purpose Of PositionThe System Support Specialist manages hot issues and acts as the point of contact for routine to advanced technical support of the Company’s product technologies.
Key Responsibilities- To receive inbound customer technical support calls, to update ticketing systems, manage and resolve the customers issues.
- To diagnose, troubleshoot and resolve hardware, software, or other network and system related issues.
- To escalate issues to Support Level II as needed.
- To document cases including problem, corrective actions and solutions.
- To perform data extractions.
- To act as a Trusted Advisor to customers.
- To professionally communicate at any time to all parties involved.
Associate’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
Experience RequiredMinimum of 2 years of experience in technical support, systems support, or a related role, preferably within a hardware and software integrated environment.
Technical Skills- Proficiency in troubleshooting and resolving issues with hardware, software, and networking components, including routers, switches, cabling, servers, and wireless devices.
- Basic knowledge of Access Control Systems, low voltage wiring, physical installations, and input/output systems.
- Knowledge of Power Shell, SQL Server including TSQL is preferable.
- Experience with ticketing systems and case documentation for tracking technical support issues.
- Familiarity with Windows operating systems and basic administration tasks.
- Demonstrated ability to act as a trusted advisor to customers, setting and meeting customer expectations.
- Proven analytical skills with the ability to diagnose and troubleshoot complex technical issues effectively.
- Ability to assess situations, develop action plans, and escalate issues when needed to resolve customer concerns.
- Ability to pass BPSS check required but SC would be preferable.
- Comfortable with on-call availability as needed for urgent support requests.
- Valid driver’s license for any travel required to customer sites.
- Strong verbal and written communication skills, with the ability to clearly and professionally convey information to customers and colleagues.
- Customer-focused with a commitment to delivering high-quality service.
- Strong organizational skills and attention to detail, especially in documenting problem resolutions.
- Ability to manage multiple tasks in a fast-paced environment, including high-priority and time-sensitive customer requests.
Based in Poole. Occasional travel required for site visits and meetings, some potentially overnight.
Hours Of Work40 hours per week (8.30am to 5.00pm from Monday to Friday - 30 min lunch break)
Salary & Benefits- Salary: Attractive - based on experience
- Holidays - 25 days plus 8 Bank holidays
- Company Events
- Company Health Plan
- Company Laptop
- Company Pension Scheme
- Extensive product training during an in-depth integration in Poole
- Career growth within TDSi/Hirsch UK as well as within the VITAPROTECH/Hirsch Group.
Starting date: ASAP. We are committed to a sustainable approach to Social and Environmental Responsibility, with the aim of improving the quality of life of our employees and enabling them to play an active role in this change.
TDSi/Hirsch UK and the Vitaprotech/Hirsch Group are open to all talents and all differences.
Interested? Then send us your detailed application and your salary expectations!
You Can Contact Us By E-mail To Célia BEL, International HR Manager c.bel@vitaprotech.com
N.B.: TDSi/Hirsch UK does not want to be contacted by Recruitment companies.
System Support Specialist M/F in Poole employer: Hirsch
Contact Detail:
Hirsch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Specialist M/F in Poole
✨Tip Number 1
Get to know the company inside out! Before your interview, check out TDSi and Hirsch UK's website and social media. Understanding their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common technical support scenarios and how you'd handle them. This will boost your confidence and show that you're ready to tackle real-world issues.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being customer-focused and having strong communication abilities are key for a System Support Specialist. Share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at TDSi and Hirsch UK.
We think you need these skills to ace System Support Specialist M/F in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the System Support Specialist role. Highlight your technical skills and relevant experience, especially in troubleshooting and customer support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our mission at TDSi and Hirsch UK. We love seeing genuine enthusiasm!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for someone who can think on their feet and act as a trusted advisor to our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Hirsch
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting hardware and software issues. Familiarise yourself with access control systems and networking components, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
As a System Support Specialist, you'll be the go-to person for customers. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your ability to communicate clearly and professionally.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practise diagnosing and troubleshooting common issues you might encounter in this role. This will demonstrate your analytical skills and ability to think on your feet.
✨Be Ready to Discuss Documentation
Documentation is key in technical support. Be prepared to talk about your experience with ticketing systems and how you document cases. Highlight your attention to detail and organisational skills, as these are crucial for managing multiple tasks effectively.
