At a Glance
- Tasks: Be the voice of our business, handling customer queries and resolving complaints.
- Company: Join Evinox Residential, a leader in energy metering and billing services.
- Benefits: 22 days holiday, company bonus, work from home option, and pension scheme.
- Other info: Dynamic team environment with opportunities for growth and support.
- Why this job: Make a real difference by delivering excellent customer service and solving problems.
- Qualifications: Strong phone skills, resilience, and previous customer service experience preferred.
Based in Sevenoaks, with regular travel to our Leatherhead office during training. Join our dynamic customer service team. We’re looking for a confident, resilient and empathetic Customer Service Representative to be the voice of our business. If you enjoy talking to people on the phone, can handle difficult conversations professionally and take pride in solving problems, we’d love to hear from you.
About us
Evinox Residential is a leading specialist in energy metering, billing and services for communal and district heating systems. Using our in-house billing platform, we look after hundreds of communal and district schemes for private and social housing providers across the UK, issuing bills to tens of thousands of customers each year. We also support many more households through our pre-payment system.
This is a customer-facing role where you will be the first point of contact for residents, both by phone and email. You’ll be responsible for handling billing queries, resolving complaints and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you’ll need to remain calm, stand your ground where necessary and still show empathy and understanding. This is a great opportunity for someone who thrives on communication, enjoys problem-solving and wants to play a key role in delivering excellent customer service.
What you’ll do:
- Answer customer calls and emails promptly and professionally
- Handle billing queries, payment plans and refund requests
- Resolve complaints and de-escalate tense situations
- Support our debt management team
- Refer technical queries to external partners
- Update and maintain accurate customer records
- Request customer feedback and encourage online reviews
- Assist with administrative duties, including post and welcome packs for new tenants
Essential requirements:
- Right to work in the UK
- A valid driving licence and access to your own car
- Living within a 45-minute drive of Sevenoaks
Skills and experience:
- Strong telephone skills, with a confident, clear and personable manner
- Resilience under pressure and the ability to handle angry or upset customers without losing composure
- A firm but empathetic approach, balancing authority with care for vulnerable residents
- A problem-solving mindset and the ability to explain bills and processes clearly
- Excellent attention to detail, as accuracy in billing and customer data is essential
- Good numeracy skills, with the confidence to work with figures, explain bills and help customers understand their costs
- Good organisational and diary-management skills
- Competence using Microsoft Office, particularly Excel and Word
- Previous experience in a telephone-based customer service role is strongly preferred
Location: The role is based in Sevenoaks, with regular travel to our Leatherhead office during training.
Salary and benefits:
- 22 days’ holiday plus bank holidays
- Company bonus scheme after one year of employment
- Option to work from home one day per week
- Automatic enrolment into the company pension scheme after three months of employment
How to apply: If you’re looking to make a difference in a role where you’ll be valued, challenged and supported, apply now to join our dedicated team.
Customer Service Representative in Sevenoaks employer: Hiringpeople.co.uk
Evinox Residential is an exceptional employer, offering a supportive and dynamic work environment in Sevenoaks. With a strong focus on employee growth, we provide opportunities for professional development, including training at our Leatherhead office, and the flexibility of working from home one day a week. Our commitment to employee well-being is reflected in our generous holiday allowance, company bonus scheme, and a culture that values communication and problem-solving, making it a rewarding place to build your career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Sevenoaks
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hiringpeople.co.uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hiringpeople.co.uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Sevenoaks
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hiringpeople.co.uk:Your cover letter is your chance to shine! Tell us why you want to work at Hiringpeople.co.uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hiringpeople.co.uk!
How to prepare for a job interview at Hiringpeople.co.uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
