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- Tasks: Provide IT support and ensure smooth operation of systems for The Union.
- Company: Join a supportive organisation representing over 120,000 members across the UK.
- Benefits: Enjoy flexible working, health support, and tailored training opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your IT skills.
- Qualifications: Experience with IT systems, video-conferencing, and helpdesk support required.
- Other info: Diverse workplace with excellent career growth and family-friendly policies.
The predicted salary is between 50000 - 60000 £ per year.
The Union have a new opportunity for an IT Technician to join the team.
Salary: £50,277 p.a (inclusive of London Allowance)
Hours: 35 per week
Contract: Permanent and Full Time
Location: Carlow Street, London NW1
Closing Date: Monday 9 February at 10.00 am
About Us: The Union represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post‑school education also belong to The Union.
About the role: The Union is seeking an IT Technician to join the team at the head office in Carlow Street, London NW1 7LH, on a permanent, full time basis, to work as part of the IT Services team, ensuring the smooth operation and further development of the organisation’s IT systems and services.
Your main duties include:
- Provide IT support (hardware and software) for The Union staff, officers and members by being a first point of contact for IT Helpdesk
- Ensure that network security is maintained through the use of passwords, multi‑factor authentication (MFA), software solutions (e.g. Mimecast, FortiGate, Mobile Iron) and physical security measures
- Plan, facilitate and support the use of video‑conferencing
- Diagnose faults and arrange appropriate actions to resolve them
- Monitor progress of support calls, reporting and escalating where appropriate
You:
- Experience of working with and supporting video‑conferencing equipment.
- Knowledge of IT systems in use; e.g. Microsoft products, including Server and User applications, anti‑virus products, mobile security, internet, communications, databases and backup software.
- Knowledge of IT equipment, e.g. PCs, laptops, peripherals, servers, videoconferencing, wireless access points, printers, mobile devices, etc.
- Knowledge of Active Directory, group policy and software deployment
- Experience of working within an IT Helpdesk team
- Experience of using Microsoft® applications
Benefits of working for The Union:
- Supportive Family Policies: Embrace family life with enhanced Maternity, Adoption, Paternity, and Shared Parental Leave schemes
- Health and Well‑being Support: Access to confidential counselling 24/7 through our Employee Assistance Programme; advice and face‑to‑face intervention from via our Physiotherapy Advice Line; healthcare assessment
- Flexible Working: Take advantage of our Flexitime scheme, allowing you to tailor your work hours within our Work Life Balance policy
- Financial Assistance: Benefit from being enrolled in the Universities Superannuation Scheme (USS), childcare support, interest‑free season ticket loans, and assistance with the cost of eyesight testing and glasses for DSE use
- Training and Development: Elevate your skills with tailored training, developmental support, and over 300 eLearning modules available through our online Training Room
Application Process: The Union requires its employees to work from their office/in the field for at least 60% of their working week. They may apply to work from home for the remaining 40%. We need your support to make sure our employees come from a variety of backgrounds, so we especially welcome applications from disadvantaged communities. Even if you are not selected, it would be really helpful if you could complete the diversity & inclusion data when you apply for this role, because we can make sure we are encouraging a diverse mixture of candidates to apply. The Union is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Closing date for applications: Monday 9 February at 10 am.
Interview date: Tuesday 3 March
To submit your application for this exciting IT Technician opportunity, please click ‘Apply’ now!
IT Technician employer: Hiring Wizard
Contact Detail:
Hiring Wizard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events to connect with people in the field. You never know who might have a lead on your dream IT Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any video-conferencing setups you've managed. This will give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common IT scenarios. Be ready to discuss how you’d handle specific technical issues or support requests. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining The Union.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT experience and skills. We want to see how your background aligns with the role of IT Technician, so don’t be shy about showcasing your expertise in video-conferencing and Microsoft products!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining The Union and how you can contribute to our IT Services team. Keep it friendly and professional – we love a good personality!
Showcase Your Problem-Solving Skills: As an IT Technician, troubleshooting is key. In your application, share examples of how you've diagnosed and resolved IT issues in the past. We want to know how you tackle challenges head-on!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hiring Wizard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT systems, especially Microsoft products and video-conferencing equipment. Be ready to discuss your experience with hardware and software support, as well as any specific tools mentioned in the job description.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved IT issues in the past. Think of specific scenarios where you successfully handled support calls or escalated issues effectively, as this will demonstrate your ability to manage challenges.
✨Understand Network Security
Familiarise yourself with network security measures like multi-factor authentication and software solutions. Be prepared to discuss how you would maintain security in an organisation's IT systems, as this is a key responsibility for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how the Union supports its IT staff. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
