At a Glance
- Tasks: Lead and support teams in providing compassionate bereavement services.
- Company: Join an award-winning local authority dedicated to community wellbeing.
- Benefits: Generous holiday, flexible working, excellent pension, and professional development opportunities.
- Other info: Enjoy a supportive work environment with a focus on employee wellbeing.
- Why this job: Make a real difference for families during their most challenging times.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 35412 - 38220 £ per year.
Are you ready to lead with compassion and make a real difference for families during their most difficult moments? The Borough Council has an exciting opportunity!
Location: Cheltenham, Gloucestershire, GL50
Salary: £35,412 - £38,220 (pay award pending wef 1 April 2026)
Job Type: Full Time, Permanent
Closing Date: Sunday 12th July
About Us
The Borough Council is an award‑winning local authority committed to making Cheltenham a better place to live and work. We enable communities and businesses to thrive whilst protecting what is valued about our town. We are an ambitious, forward‑thinking employer that treats everyone fairly, values all staff, and provides a stimulating working environment where people can reach their full potential and achieve a healthy work‑life balance.
The Role
You will lead the Business Support and Crematorium teams, managing all administration operations while ensuring compliance with statutory requirements. As the main point of contact for bereaved families and stakeholders, you will deliver empathetic customer service in a sensitive, front‑facing environment. You will supervise and develop your team, drive service improvements, manage performance and attendance, and deputise for senior management as required. This role demands visible leadership, excellent communication, resilience and the ability to support families through complex procedures and documentation.
Key Responsibilities
- Lead, supervise and develop team members, managing performance and attendance
- Ensure all burial, cremation and memorial processes are compliant and accurately recorded
- Support bereaved families with guidance through sensitive procedures and documentation
- Manage customer enquiries, bookings and stakeholder relationships
- Drive service improvement and support operational and budget management
- Investigate and resolve complaints professionally
- Deputise for senior management as required
You
- Educated to A level, NVQ level 3, or BTEC in Office Administration (or equivalent relevant experience)
- Proven experience managing and leading a team in an office environment
- Strong IT skills including MS Office and knowledge of payment systems and financial procedures
- Empathetic and resilient with excellent communication skills across telephone, face‑to‑face and written formats
- Ability to work under high pressure, prioritise workloads and maintain strict deadlines
- Excellent numeracy and literacy skills with meticulous attention to detail
- Ability to maintain confidentiality and work to data protection standards
Benefits
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays)
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
- A comprehensive programme of learning and development
- Two days (pro rata) paid time off for volunteering
- Enhanced maternity and paternity schemes
- Access to free counselling services
- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan
- A cycle to work scheme
- Low‑cost town centre parking
- A commitment to employee wellbeing
To submit your CV for this exciting opportunity, click Apply today!
Bereavement Services Team Leader - Business Support & Crematorium in Cheltenham employer: Hiring Wizard
The Borough Council is an exceptional employer that prioritises the wellbeing of its staff while making a meaningful impact in the community. Located in Cheltenham, Gloucestershire, we offer a supportive work culture with flexible working arrangements, generous holiday entitlements, and a commitment to professional development. Join us to lead with compassion in a role that not only fosters personal growth but also allows you to make a real difference during families' most challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement Services Team Leader - Business Support & Crematorium in Cheltenham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Hiring Wizard, are looking for. Plus, it shows your genuine interest in the sector!
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Hiring Wizard and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace Bereavement Services Team Leader - Business Support & Crematorium in Cheltenham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hiring Wizard and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hiring Wizard
✨Get to Know Public Sector Values
Before your interview with Hiring Wizard, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Hiring Wizard.
