At a Glance
- Tasks: Diagnose and resolve complex technical challenges in ICT services.
- Company: Dynamic Council with a strong reputation for innovation and community impact.
- Benefits: Flexible hybrid working, local government pension, and extensive health programmes.
- Other info: Join a supportive team with opportunities for learning and development.
- Why this job: Shape the future of ICT while making a positive difference in the community.
- Qualifications: Level 5 qualification in infrastructure management or equivalent experience required.
The predicted salary is between 41145 - 45498 £ per year.
Are you ready to diagnose and resolve complex technical challenges while shaping the future of ICT services? The Council has an exciting opportunity!
Location: Essex, CM7
Salary: £41,145 to £45,498 per annum
Job Type: Full-time
Closing Date: Midnight on Tuesday 28th July 2026
About Us: We are an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community. The Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.
The Role: You will provide high quality technical expertise across our ICT service, diagnosing, managing and resolving complex technical issues across Microsoft 365 products, networks, data management and core infrastructure. Working within the ITIL framework, you will resolve incidents and complete projects from design through implementation, testing and transition to service. You will mentor and guide the ICT team, sharing best practice and knowledge to improve technical capability and resilience. You will also support business continuity and disaster recovery arrangements through testing and continuous improvement of recovery processes.
Key Responsibilities:
- Diagnose, manage and resolve complex technical problems across ICT core infrastructure, data management, networks and Microsoft 365
- Manage liaison with third party suppliers and support contractors to ensure effective problem resolution
- Log, prioritise and resolve incidents using ITIL based policies and procedures with complete documentation
- Act as incident manager for major incidents, including cyber security incidents as required
- Provide mentoring, guidance and knowledge sharing across the ICT team to improve resilience and technical capability
- Lead the design and implementation of technology solutions aligned with business objectives and security requirements
- Deliver excellent customer service to employees, managers and councillors
- Monitor and manage security, ICT infrastructure and key systems processes
You:
- Level 5 qualification in infrastructure management or equivalent recent experience
- Demonstrable experience supporting complex ICT systems in a local government environment, including core infrastructure, Microsoft 365 and line of business applications
- Experience of technical and business analysis with proven successful outcomes
- Experience working effectively in an ITIL compliant environment
- Excellent IT skills and high level of customer awareness
- Excellent interpersonal, organisational and communication skills, both written and verbal
- Ability to work under pressure, meet deadlines and think creatively to initiate improvements
Benefits:
- Flexible working
- Hybrid working arrangements are available in this role (home/office based with a minimum of 2-3 office days per week, plus in person meetings as per the role requirements) subject to business need
- Local government pension scheme
- Learning and development for all employees
- Employee discounts at local businesses
- Employee recognition schemes
- Extensive health and wellbeing programmes, including discounted gym membership
Although our vacancy is being advertised on this job board/external website, we will never ask you to submit an application through this site. To protect your personal information, please visit our The Council site and click ‘Join our team’. You can then apply through the ‘Current Vacancies’ link.
To submit your CV for this exciting opportunity, click Apply today!
Locations
Senior Technical Analyst in Braintree, Essex employer: Hiring Wizard
As a Digital Content Specialist at the Borough Council in Cheltenham, you'll be part of a dynamic team dedicated to enhancing community engagement through creative storytelling. The role offers a supportive work culture with flexible working conditions, generous holiday entitlement, and opportunities for professional growth within local government. Join us to make a meaningful impact while enjoying the benefits of a stable and rewarding career.
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We think this is how you could land Senior Technical Analyst in Braintree, Essex
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We think you need these skills to ace Senior Technical Analyst in Braintree, Essex
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hiring Wizard.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hiring Wizard. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
