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- Tasks: Engage with customers, manage bookings, and identify sales opportunities in a dynamic office.
- Company: Join Milne Safety, a respected Health & Safety consultancy with a supportive team.
- Benefits: Earn a competitive salary, potential bonuses, and enjoy a full-time role with on-site parking.
- Other info: Enjoy a positive team culture and excellent career growth opportunities.
- Why this job: Make a real impact by helping clients while developing your skills in a varied role.
- Qualifications: Strong communication skills, customer service experience, and a proactive attitude are essential.
The predicted salary is between 28000 - 30000 £ per year.
Do you enjoy speaking with customers, spotting opportunities and turning enquiries into bookings? Are you organised, proactive and happy working in a busy office where no two days are the same? Would you like to join a long-established company with a strong reputation, a supportive team and the opportunity to earn bonus on top of your salary? If so, this could be the role for you.
Milne Safety is a Health & Safety consultancy and training company based in Wymondham. We work with clients across the UK and are looking for a friendly, organised and commercially minded Sales & Customer Support Executive to join our busy team.
Benefits- Salary of £28,000-£30,000, depending on experience
- Potential OTE bonus of £8,000
- Company pension
- On-site parking
- Monday-Friday working hours
- Full-time, permanent position
- Supportive team environment
- Varied role with customer contact and sales opportunity
This is a varied role where you will handle incoming enquiries, support course bookings, manage instructor diaries and provide excellent customer service to both new and existing clients.
Key responsibilities- Handling incoming enquiries by phone and email
- Managing instructors’ diaries
- Sending booking forms via Docuhub
- Building strong relationships with customers by phone, email and LinkedIn
- Working towards an agreed sales target, with bonus potential when achieved
- Identifying opportunities to grow business with new and existing clients
- Supporting the management team
- Working with the marketing team and accrediting bodies
- Updating customer records and databases
- Booking hotel stays for instructors
- Managing the online training platform
- Providing excellent customer service
- Maintaining confidentiality and professionalism
- Supporting a positive team culture
We are looking for someone who has:
- A confident and friendly telephone manner
- Strong written and verbal communication skills
- Excellent customer service skills
- Good attention to detail
- The ability to multitask and stay organised
- Confidence using initiative to identify sales opportunities
- Good working knowledge of Microsoft Office, including Excel, Word and Outlook
- A positive, professional and team-focused attitude
- Previous experience in customer service, sales support, account management, training administration, bookings coordination or office administration would be beneficial.
Health and safety experience is not essential, as training will be provided.
About Milne SafetyMilne Safety is a well-established Health & Safety consultancy and training company based in Wymondham, Norfolk. We provide practical health and safety support, workplace training and online learning solutions to businesses across the UK.
If you are a confident communicator with strong customer service skills and the drive to support business growth, we would love to hear from you.
Sales & Customer Support Executive in Wymondham employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Support Executive in Wymondham
✨Tip Number 1
Get to know the company inside out! Research Milne Safety, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your pitch! Think about how you can turn your experiences into stories that highlight your customer service skills and sales potential. We want to hear how you've made a difference in previous roles.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you an edge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Milne Safety.
We think you need these skills to ace Sales & Customer Support Executive in Wymondham
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about speaking with customers, make sure your written application reflects your strong communication skills. Use clear and friendly language, just like you would when chatting with a customer.
Tailor Your Application: Don’t just send the same CV and cover letter everywhere! Tailor your application to highlight your experience in customer service and sales support. Mention specific examples that relate to the key responsibilities in the job description.
Highlight Your Organisational Skills: We love a candidate who can juggle multiple tasks! In your application, mention any experience you have with managing schedules or handling enquiries. This will show us that you’re ready for the varied role we offer.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hiring People
✨Know the Company Inside Out
Before your interview, take some time to research Milne Safety. Understand their services, values, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you turned a negative situation into a positive one or how you built strong relationships with clients. This is crucial for a Sales & Customer Support Executive.
✨Demonstrate Your Organisational Skills
Since the role involves managing instructor diaries and handling multiple enquiries, be ready to discuss how you stay organised. Share specific tools or methods you use to prioritise tasks and manage your time effectively.
✨Be Ready to Spot Opportunities
Think of ways you can identify sales opportunities during the interview. Prepare to discuss how you would approach building relationships with new clients and how you could contribute to the company's growth. This proactive mindset is key for success in this role.