Client Success Executive in Westcott

This is an excellent opportunity for someone who has already gained around 12 months of marketing experience and is looking to take the next step in their career. If you enjoy working with people, have a passion for business and marketing, and want to build a long-term career within an organisation that genuinely invests in its people, we’d love to hear from you.

Hours: Full-Time, 35 Hours Per Week (9:00am - 5:00pm, Monday to Friday)

Hybrid Working: Available following successful completion of probation.

We’re a growing business with ambitious plans for the future, and we’re looking for a Client Success Executive to join our friendly, supportive, and high-performing team. We are not looking for someone who knows everything already. We are looking for someone who has built a solid foundation through approximately one year of marketing experience and is now ready to accelerate their development.

If you’re curious, driven, coachable, and excited to build a successful career with us, you’ll fit right in.

Your New Role

As a Client Success Executive, you will play a key role in helping our clients achieve their business goals through effective digital marketing. You will become a trusted point of contact for a portfolio of clients, supporting the delivery of marketing activity, coordinating projects, communicating recommendations, and ensuring an outstanding client experience throughout the customer journey.

Working closely with both clients and our specialist delivery teams, you will gain exposure to a broad range of digital marketing disciplines whilst developing valuable commercial, project management, and relationship-building skills.

Your responsibilities will include:

• Building strong relationships with clients through multiple channels.
• Supporting the management of multiple client accounts, ensuring projects are delivered on time and to a high standard.
• Analysing marketing performance data and identifying opportunities for improvement.
• Assisting with the creation and management of client action plans.
• Conducting keyword research and analysing customer behaviour.
• Supporting content planning and campaign coordination.
• Making website updates within content management systems (CMS).
• Preparing reports, presentations, and client-facing documentation.
• Maintaining accurate information within our CRM and workflow management systems.
• Collaborating with colleagues across SEO, PPC, Content, Social Media, AI, and Web teams.
• Continually developing your knowledge of digital marketing, AI tools, and emerging technologies.

This is a varied and rewarding role where no two days are the same. You’ll work with organisations across a wide range of industries whilst developing skills that will support your long-term career progression.

Your Background

We’re far more interested in attitude, potential, and ambition than a perfect CV. You may currently be working as a Marketing Executive, Marketing Assistant, Account Executive, Client Success Executive, Digital Marketing Executive, or in another client-facing marketing role where you’ve gained exposure to campaign delivery, client communication, reporting, or project coordination. Whilst previous agency experience would be advantageous, it isn’t essential.

To thrive in this role, you will be:

• A confident communicator who enjoys building relationships.
• Comfortable presenting information and discussing performance data.
• Highly organised and able to manage multiple priorities simultaneously.
• Naturally inquisitive and eager to understand how marketing drives business growth.
• Adaptable and able to respond positively to changing priorities.
• Supportive and collaborative whilst also capable of working independently.
• Commercially minded with a consultative approach to problem solving.
• Passionate about delivering an excellent client experience.
• Comfortable adapting your communication style to suit different personalities and situations.
• Motivated by personal development and continuous learning.
• Have at least one year’s experience working within a marketing environment and a genuine enthusiasm for digital marketing.

In Return

In return, you’ll join a growing agency that is committed to developing its people and promoting from within wherever possible. Benefits include:

• Hybrid working following successful completion of probation.
• Structured career progression pathway.
• Ongoing training, mentoring, and professional development.
• Exposure to AI and emerging marketing technologies.
• Opportunity to work alongside experienced digital marketing specialists.
• Christmas bonus scheme.
• Team days, social events, and company initiatives.
• Supportive and collaborative working environment.
• Opportunity to work with businesses across a wide range of sectors.

About our client

We don’t just deliver marketing campaigns - we become an extension of our clients’ businesses. As an award-winning digital marketing agency, we help ambitious organisations grow through SEO, PPC, social media, email marketing, content creation, web design, AI-powered marketing solutions, and digital strategy.