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- Tasks: Assist in delivering top-notch service by managing orders and despatching goods.
- Company: Join a dynamic team focused on customer satisfaction and efficiency.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Why this job: Be part of a crucial role that keeps customers happy and products moving.
- Qualifications: Strong organisational skills and a knack for problem-solving.
- Other info: Great chance to learn and grow in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
Job Purpose and Role: To assist the Head of Despatch in providing a first class service to customers by ensuring that all items are stocked and despatched in a timely and accurate manner.
Main Duties:
- To deputise for the Head of Despatch where necessary
- Receiving telephone or online orders and entering onto the online system
- Raising of invoices and allocating payments
- Issuing customer statements
- Packing goods and despatching using online courier systems
- Printing and compiling training manuals and materials
- Assisting Head of Despatch with ordering products from suppliers
- Receiving goods inwards and general warehouse duties
- Dealing with customer queries and resolving complaints
- Communicating information to customers in a timely manner
- Undertake any necessary training and development as required
- Any other duties as required
How to Apply: If you are interested in this role please attach your CV to the link provided.
Senior Despatch Officer in Walsall employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Despatch Officer in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in despatch or logistics. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to despatch roles. Think about how you’d handle customer queries or resolve complaints, and be ready to share your experiences with us!
✨Tip Number 3
Showcase your skills! If you’ve got experience with online courier systems or invoicing, make sure to highlight that in conversations. We love seeing candidates who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team.
We think you need these skills to ace Senior Despatch Officer in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Despatch Officer role. Highlight any relevant experience in despatch, customer service, or warehouse duties to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can contribute to our first-class service. Keep it concise but engaging!
Showcase Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. A well-presented application shows us you care about the details, just like we do!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application lands directly in our hands. We can’t wait to see what you’ve got!
How to prepare for a job interview at Hiring People
✨Know Your Stuff
Make sure you understand the ins and outs of the despatch process. Familiarise yourself with online ordering systems, invoicing, and how to handle customer queries. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Communication Skills
As a Senior Despatch Officer, you'll need to communicate effectively with customers and your team. Prepare examples of how you've resolved complaints or improved communication in previous roles. This will demonstrate your ability to maintain a first-class service.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like a delayed shipment or a difficult customer. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, team dynamics, or the tools they use for despatch. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
