At a Glance
- Tasks: Build and deliver training for a high-performing sales team in the insurance sector.
- Company: Join a mission-driven insurer focused on serving the global diaspora.
- Benefits: Competitive salary, pension scheme, and paid annual leave.
- Other info: Inclusive workplace with opportunities for career growth and development.
- Why this job: Make a real impact by helping others improve their sales skills.
- Qualifications: 3+ years in sales training or management, with strong communication skills.
Build a high-performing sales team for a mission-driven insurer serving the global diaspora. Join a sales team that cares about doing right by customers, not just hitting numbers. We move fast, test things, and give you ownership to build a training program that directly impacts revenue and customer outcomes. If you like seeing people improve because of what you teach, you’ll love this role. Diaspora Insurance provides bespoke insurance solutions to African diaspora (expatriate) communities across the UK, EU, and beyond. We’re growing fast and need a Training Officer to own onboarding and ongoing training for our sales team.
About the role
As a Training Officer, you’ll be responsible for getting new sales hires up to speed fast and keeping the whole team sharp on product, sales process, objection handling, and compliance basics. You’ll work closely with the Head of Sales to turn sales data and feedback into practical training that improves close rates and customer conversations. This is a hands-on role. You’ll design, deliver, and iterate training materials, run live sessions, and coach reps 1:1.
What you’ll do:
- Own onboarding for all new sales hires: product knowledge, sales process, CRM, call etiquette, compliance basics.
- Training of lead generators, introducers, super introducers, brand ambassadors and influencers on the product and business.
- Design and deliver ongoing training on objection handling, upselling, and customer empathy for diaspora audiences.
- Create playbooks, call scripts, and bite-size training content reps can use.
- Run role-play sessions, call shadowing, and 1:1 coaching to improve performance.
- Work with sales leadership to identify skill gaps from call recordings, QA scores, and sales data.
- Keep training materials updated as products and processes change.
- Track training impact on ramp time, conversion rates, and quality metrics.
What you’ll bring:
- 3+ years in sales training, sales enablement, or sales management — insurance/financial services preferred.
- Experience delivering both live and virtual training to sales teams.
- Strong understanding of consultative selling and objection handling.
- Comfortable creating simple, clear training materials — slides, scripts, one-pagers.
- Data-driven: you use metrics to prove what’s working and adjust fast.
- Excellent communication skills and presence to engage a team.
- CIPD/Train the Trainer certification is a plus, not required.
Benefits:
- Salary: £30,000 - £33,000 pa
- Pension scheme
- Paid annual leave
- Employer funeral insurance scheme
Diaspora Insurance is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please apply here.
Training Officer employer: Hiring People
Diaspora Insurance is an exceptional employer that prioritises the growth and development of its employees while fostering a supportive and inclusive work culture. As a Training Officer in Birmingham, you will have the unique opportunity to shape the training landscape for a mission-driven insurer, directly impacting the success of a diverse sales team dedicated to serving the global diaspora. With competitive benefits, a commitment to employee well-being, and a focus on continuous improvement, Diaspora Insurance offers a rewarding environment for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Training Officer
✨Tip Number 1
Get to know the company inside out! Research Diaspora Insurance and understand their mission, values, and the unique challenges they face. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Before any interviews or role-play sessions, rehearse your responses and scenarios. Use mock interviews with friends or family to build confidence and refine your delivery. Remember, it’s all about showcasing your training skills!
✨Tip Number 3
Show off your data-driven mindset! Be ready to discuss how you've used metrics in past roles to improve training outcomes. Bring examples of how your training initiatives have positively impacted sales performance—numbers speak volumes!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Training Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Training Officer role. Highlight your experience in sales training and how it aligns with our mission at Diaspora Insurance. We want to see how you can make a difference!
Showcase Your Skills:Don’t just list your qualifications; demonstrate them! Use specific examples of how you've successfully trained sales teams in the past. We love seeing real-world impact, so share those success stories with us.
Be Data-Driven:Since we value metrics, include any data or results from your previous training initiatives. Show us how your training improved conversion rates or ramp-up times. Numbers speak volumes, and we want to hear yours!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Diaspora Insurance!
How to prepare for a job interview at Hiring People
✨Know Your Stuff
Make sure you’re well-versed in the insurance industry, especially as it relates to the diaspora communities. Brush up on key terms, products, and sales processes that are relevant to the role. This will not only show your expertise but also your genuine interest in the position.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences in detail. Bring examples of training materials you've created or sessions you've led. Highlight how these have positively impacted sales performance or team engagement. This is your chance to demonstrate your hands-on approach!
✨Be Data-Driven
Since the role involves tracking training impact, be ready to talk about how you’ve used data in past roles. Discuss specific metrics you’ve improved and how you adjusted your training based on feedback. This will show that you can make informed decisions that benefit the team.
✨Engage with Empathy
Given the focus on customer empathy, think about how you can convey this during your interview. Share stories where you’ve successfully trained teams to connect with customers on a deeper level. This will resonate well with the mission-driven ethos of the company.
