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- Tasks: Assist customers with flooring choices and manage store operations daily.
- Company: Join a friendly, family-run business known for exceptional customer service.
- Benefits: Enjoy paid lunch breaks, private medical insurance, staff discounts, and 28 days holiday.
- Why this job: Be part of a growing team where you can develop skills and make a difference.
- Qualifications: No experience needed; just bring strong organisational skills and a friendly attitude.
- Other info: Full training provided, with opportunities for career growth in a supportive environment.
The predicted salary is between 22000 - 33000 £ per year.
Are you a people person with great organisational skills, looking to join a friendly, family-run business with exciting growth plans? If so, we'd love to hear from you!
About Us
We are a family-run business built on a reputation for exceptional customer service and expert aftercare. As we continue to expand across the South East, we are looking for a dedicated Retail Assistant to join our friendly team in Southborough.
The Role
This is a fantastic opportunity for someone who enjoys a customer-facing, varied role. You will play a key part in delivering excellent service, providing expert advice (training provided), and supporting the day-to-day operations of the store.
Key Responsibilities:
- Advising customers on flooring options and helping them make informed choices
- Preparing estimates and processing invoices
- Taking card payments and managing orders
- Answering customer enquiries via phone and in-store
- Ensuring smooth day-to-day store operations
What We're Looking For:
No prior flooring experience is required - we provide full training! However, the ideal candidate will have:
- Strong organisational skills and attention to detail
- Excellent customer service skills - friendly, approachable, and professional
- Good IT proficiency, particularly in MS Office (Excel, Word, Outlook)
- Experience with QuickBooks (an advantage but not essential)
Why Join Us?
Job Type: Full-time (Monday to Friday, plus two Saturdays per month)
Location: Southborough
Salary: £27,500 (with salary review after probation)
Benefits: Paid lunch breaks, private medical insurance (after probation), staff discount on flooring products, 28 days holiday (including bank holidays), and an extra day off on your birthday!
How to Apply
If you're looking for a role where you can grow within a thriving family business, please send your CV to the link provided & we will be in direct contact.
Retail Assistant employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the flooring industry and common products. Even though no prior experience is required, having a basic understanding of flooring options can help you engage better with customers and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock retail scenario. This will help you feel more comfortable and confident when interacting with customers in a real store environment.
✨Tip Number 3
Brush up on your IT skills, especially in MS Office applications like Excel and Word. Being proficient in these tools will not only help you manage orders and invoices but also demonstrate your readiness to take on the administrative aspects of the job.
✨Tip Number 4
Show your organisational skills by preparing a plan for how you would manage daily tasks in a retail setting. This could include how you would handle customer enquiries, process payments, and keep the store running smoothly, which will impress during any discussions.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and organisational abilities. Use specific examples from previous roles to demonstrate how you've excelled in similar environments.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for a family-run business and how your values align with theirs.
Showcase Relevant Skills: Emphasise your IT proficiency, especially with MS Office and any experience with QuickBooks. If you have examples of how you've used these skills in past roles, include them.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Hiring People
✨Show Your People Skills
As a Retail Assistant, you'll be interacting with customers regularly. Make sure to highlight your experience in customer service and how you enjoy helping people. Share specific examples of how you've successfully assisted customers in the past.
✨Demonstrate Organisational Skills
The role requires strong organisational skills. Be prepared to discuss how you manage your time and tasks effectively. You could mention any tools or methods you use to stay organised, especially in a busy retail environment.
✨Familiarise Yourself with the Products
Even though no prior flooring experience is required, showing that you've done some research on flooring options can set you apart. Talk about what you've learned and express your eagerness to receive further training.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics, growth opportunities, or how they ensure excellent customer service.
