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For Companies At a Glance
- Tasks: Support solar and EV installations, ensuring smooth operations and excellent customer service.
- Company: Join a fast-growing renewable energy business making a real difference.
- Benefits: Competitive salary, full training, 28 days holiday, and genuine progression opportunities.
- Why this job: Be part of the renewable energy revolution and help transition away from fossil fuels.
- Qualifications: Interest in renewable energy, strong communication skills, and a proactive attitude.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 42000 £ per year.
Are you looking to join a fast-growing renewable energy business where your work genuinely makes a difference? Mercia Electrical is an established and highly respected electrical contractor, proudly NICEIC and MCS approved, specialising in Solar PV, Battery Storage and EV Charging. As we continue to grow our domestic renewables division, we're looking for a motivated and organised Operations Support Executive to become a key part of our team. We're passionate about doing things properly - delivering high-quality installations, outstanding customer service, and supporting the UK's transition away from fossil fuels.
About the Role
This is a central office-based role supporting our domestic solar and EV installations team. You'll be the friendly, organised point of contact for customers and installers alike, helping ensure every project runs smoothly from start to finish. You'll work closely with installers, sales, and management, gaining valuable experience in the renewable energy sector with clear opportunities to progress as the business grows.
Key Responsibilities
- Handling inbound calls from existing customers and providing excellent customer service
- Contacting customers ahead of their installation to confirm readiness and explain the process
- Managing and updating the CRM system with accurate, up-to-date information
- Liaising with installers and the sales team to support day-to-day operations
- Assisting with customer queries relating to existing solar and EV installations
- Ensuring all customer and job information is accurate and compliant
- Attending training sessions to continuously build your knowledge and confidence
- Working collaboratively across all departments to support a smooth operation
What We're Looking For
You don't need to be an electrician - but an interest in renewable energy is essential. You'll thrive in this role if you are:
- Proactive, organised, and confident taking ownership of tasks
- A strong communicator with great people skills (B2C experience ideal)
- Comfortable working in a fast-paced, growing business
- A team player who enjoys supporting others
- Honest, reliable, and customer-focused
Skills & Experience (Beneficial, Not All Essential)
- Basic electrical or technical knowledge
- Experience using CRM systems
- Understanding of Solar PV and EV charging (or a strong desire to learn)
- Strong IT and computer skills
- Excellent listening and communication skills
- Ability to adapt and keep up with a rapidly evolving business
What You'll Get
- £30,000 - £35,000 salary (depending on experience)
- Full training and ongoing development
- Genuine opportunities for progression within a growing company
- 28 days holiday (including bank holidays)
- Company pension
- Free on-site parking
- A supportive team and positive working environment
How to Apply
If this sounds like the opportunity you're looking for, please send your CV to: admin@merciaelectrical.com. You'll receive an email with details of the next stage of the interview process (please check your junk/spam folder if needed). Good luck - we look forward to hearing from you.
Operations Support Executive employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Executive
✨Tip Number 1
Network like a pro! Reach out to people in the renewable energy sector, especially those connected to Mercia Electrical. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its projects. Show us your passion for renewable energy and how you can contribute to our mission. We love candidates who are genuinely interested in what we do!
✨Tip Number 3
Practice your communication skills! As an Operations Support Executive, you'll be the go-to person for customers and installers. Being clear and confident in your conversations will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Mercia Electrical.
We think you need these skills to ace Operations Support Executive
Some tips for your application 🫡
Show Your Passion for Renewable Energy: Make sure to highlight your interest in renewable energy in your application. We love seeing candidates who are genuinely excited about making a difference in this sector, so let that enthusiasm shine through!
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every job. Take a moment to tailor them specifically for the Operations Support Executive role. Mention relevant skills and experiences that align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Hiring People
✨Know Your Renewable Energy Basics
Before the interview, brush up on your knowledge of renewable energy, especially Solar PV and EV charging. This shows genuine interest in the sector and helps you connect with the company's mission.
✨Show Off Your Organisational Skills
As an Operations Support Executive, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your People Skills
Since you'll be the friendly point of contact for customers, practice your communication skills. Role-play common customer scenarios with a friend to build confidence in handling queries and providing excellent service.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it. If not, do a bit of research on how they work and their importance in managing customer relationships. This will show your willingness to learn and adapt.
