At a Glance
- Tasks: Manage a dedicated helpdesk function and resolve tickets for 35 clients.
- Company: Impact It Global Ltd, a supportive team with clear advancement pathways.
- Benefits: Salary between £38,000 to £45,000, 30 days holiday, and your birthday off.
- Other info: Remote role with occasional travel to London.
- Why this job: Join a structured team and make a real impact in tech support.
- Qualifications: Experience in 3rd line helpdesk support and strong problem-solving skills.
The predicted salary is between 38000 - 45000 € per year.
Impact It Global Ltd is looking for a 3rd Line Helpdesk Engineer to manage a dedicated helpdesk function. You will handle approximately 35 clients and 300 endpoints, resolving tickets independently while building SOPs. Join a structured and supportive team, with clear pathways for advancement.
Salary ranges from £38,000 to £45,000 annually, along with 30 days holiday and your birthday off. This home-based role in the UK requires occasional London travel.
Lead 3rd Line Helpdesk Engineer - Remote UK in London employer: Hiring People
Impact It Global Ltd is an excellent employer, offering a structured and supportive work environment that prioritises employee growth and development. With competitive salaries, generous holiday allowances including your birthday off, and the flexibility of a remote role, this position provides a unique opportunity to thrive while managing a diverse client base across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Lead 3rd Line Helpdesk Engineer - Remote UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of your past projects and achievements that highlight your experience with managing helpdesk functions and resolving tickets. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable answering common interview questions for 3rd Line Helpdesk Engineer roles. The more you practice, the more confident you'll feel.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes put you ahead of the competition. Plus, it’s super easy to navigate!
We think you need these skills to ace Lead 3rd Line Helpdesk Engineer - Remote UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a 3rd Line Helpdesk Engineer. Highlight your experience with managing helpdesk functions and resolving tickets, as well as any relevant technical skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Impact It Global Ltd. Mention your passion for tech support and how you can contribute to building SOPs and supporting our clients.
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. Share specific examples of how you've resolved complex issues in the past, especially in a helpdesk environment. We love seeing how you tackle challenges!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hiring People
✨Know Your Tech Inside Out
As a Lead 3rd Line Helpdesk Engineer, you'll need to demonstrate your technical expertise. Brush up on common issues related to the systems and software you’ll be managing. Be ready to discuss specific troubleshooting scenarios and how you've resolved them in the past.
✨Showcase Your SOP Skills
Since building Standard Operating Procedures (SOPs) is part of the role, come prepared with examples of SOPs you've created or improved. Discuss the impact these had on efficiency and client satisfaction, as this will show your proactive approach to problem-solving.
✨Client Management Experience Matters
With around 35 clients to manage, it's crucial to highlight your experience in client relations. Share stories that illustrate your ability to handle multiple clients effectively, ensuring their needs are met while maintaining high service standards.
✨Be Ready for Team Dynamics
This role is part of a structured team, so be prepared to discuss how you work within a team environment. Talk about your collaboration experiences and how you’ve contributed to a supportive atmosphere, as this aligns with the company’s values.
