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- Tasks: Support the Registered Manager in delivering high-quality, person-centred care.
- Company: Anrapheal Care Agency Limited, dedicated to compassionate care.
- Benefits: Competitive salary of £32,000 plus an end-of-year bonus.
- Other info: Opportunities for professional development and a dynamic work environment.
- Why this job: Make a real difference in people's lives while leading a supportive team.
- Qualifications: Experience in senior care roles and strong knowledge of CQC regulations.
The predicted salary is between 32000 - 32000 £ per year.
The Deputy Manager will support the Registered Manager in leading the safe, effective, and person-centred delivery of care across Anrapheal Care Agency Limited. The role requires a confident, knowledgeable professional with a strong understanding of CQC regulations, local authority processes, multi-agency working, and family engagement. The Deputy Manager will act as a key point of contact for staff, clients, families, and external professionals, ensuring high standards of care, compliance, and communication at all times.
Key Responsibilities
- Operational Leadership
- Support the Registered Manager in the day-to-day running of the service, ensuring compliance with CQC’s five key questions: Safe, Effective, Caring, Responsive, and Well-Led.
- Oversee care delivery, ensuring care plans, risk assessments, and reviews are accurate, person-centred, and regularly updated.
- Lead and support wellbeing workers, senior carers, and field supervisors to maintain high standards of practice.
- Assist with rota oversight, staff deployment, and ensuring continuity of care.
- Compliance & Quality Assurance
- Ensure all operations meet CQC regulatory requirements, local authority contractual standards, and internal policies.
- Support audits, spot checks, supervisions, and quality monitoring activities.
- Maintain accurate, timely documentation across digital systems (e.g., Nourish).
- Contribute to service improvement plans and preparation for inspections.
- Safeguarding & Risk Management
- Act as a Deputy Safeguarding Lead, responding promptly to concerns and following Lewisham safeguarding procedures.
- Support incident reporting, investigations, and learning reviews.
- Promote a culture of openness, accountability, and professional boundaries.
- Staff Management & Development
- Support recruitment, onboarding, and induction of new staff in line with safer recruitment standards.
- Deliver or coordinate training, competency checks, and ongoing staff development.
- Conduct supervisions, appraisals, and performance management where required.
- Provide day-to-day guidance, problem-solving, and escalation support to staff.
- Multi-Agency & Family Liaison
- Build strong working relationships with local authorities, social workers, GPs, district nurses, hospitals, and other partner agencies.
- Communicate professionally and sensitively with families, ensuring they feel informed, involved, and supported.
- Attend MDT meetings, reviews, and case discussions as required.
- Service Coordination
- Support emergency planning, hospital discharge coordination, and changes in client needs.
- Ensure timely communication of changes to staff, families, and professionals.
- Assist with medication oversight, MAR audits, and safe practice monitoring.
Essential Skills & Experience
- Strong working knowledge of CQC regulations, domiciliary care standards, and local authority commissioning requirements.
- Experience in a senior care role (Senior Carer, Field Supervisor, Care Coordinator, Team Leader, or similar).
- Excellent understanding of safeguarding, risk management, and professional boundaries.
- Confident communicator with families, staff, and external professionals.
- Ability to lead, motivate, and support staff teams.
- Strong organisational and problem-solving skills.
- Competent in digital care systems and accurate record-keeping.
- Ability to work flexibly, including occasional on-call duties.
Desirable
- NVQ Level 3 in Health & Social Care (Level 5 preferred or willingness to work towards it).
- Experience working with Lewisham Council or other London local authorities.
- Experience supporting CQC inspections or quality audits.
- Knowledge of outcome-based commissioning and person-centred planning.
Personal Qualities
- Compassionate, professional, and calm under pressure.
- Strong leadership presence with a supportive, coaching approach.
- High integrity, reliability, and commitment to excellent care.
- Ability to balance empathy with professional judgement.
Same benefits with the carer, £32,000 and end of the year bonus.
Deputy Manager in London employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by practising common questions related to care management and CQC regulations. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! Bring along examples of your past work, like care plans or audit results, to demonstrate your knowledge and skills during interviews. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our agency.
We think you need these skills to ace Deputy Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Deputy Manager role. Use keywords from the job description, like 'CQC regulations' and 'person-centred care', to show we’re on the same page.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've led teams or supported staff in previous roles. This will help us understand how you can contribute to our operational leadership.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see your strengths and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Deputy Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Hiring People
✨Know Your CQC Regulations
Make sure you brush up on the CQC regulations before your interview. Being able to discuss how these regulations impact care delivery will show that you’re not just familiar with them, but that you can apply this knowledge in a practical setting.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams or managed staff in previous roles. Highlight your ability to motivate and support others, as well as how you handle challenges. This will help convey your leadership presence and coaching approach.
✨Showcase Your Communication Skills
Think about times when you’ve effectively communicated with families, staff, or external professionals. Be ready to share specific instances where your communication made a difference, as this role requires strong interpersonal skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving and risk management abilities. Prepare by thinking through potential situations you might face as a Deputy Manager and how you would handle them, especially regarding safeguarding and compliance.