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- Tasks: Lead and support the delivery of high-quality care while ensuring compliance with regulations.
- Company: Anrapheal Care Agency Limited, dedicated to person-centred care.
- Benefits: Competitive salary of £32,000 plus an end-of-year bonus.
- Other info: Join a compassionate team focused on professional growth and quality care.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in senior care roles and strong knowledge of CQC regulations.
The predicted salary is between 32000 - 32000 £ per year.
The Deputy Manager will support the Registered Manager in leading the safe, effective, and person-centred delivery of care across Anrapheal Care Agency Limited. The role requires a confident, knowledgeable professional with a strong understanding of CQC regulations, local authority processes, multi-agency working, and family engagement. The Deputy Manager will act as a key point of contact for staff, clients, families, and external professionals, ensuring high standards of care, compliance, and communication at all times.
Key Responsibilities
- Operational Leadership
- Support the Registered Manager in the day-to-day running of the service, ensuring compliance with CQC’s five key questions: Safe, Effective, Caring, Responsive, and Well-Led.
- Oversee care delivery, ensuring care plans, risk assessments, and reviews are accurate, person-centred, and regularly updated.
- Lead and support wellbeing workers, senior carers, and field supervisors to maintain high standards of practice.
- Assist with rota oversight, staff deployment, and ensuring continuity of care.
- Compliance & Quality Assurance
- Ensure all operations meet CQC regulatory requirements, local authority contractual standards, and internal policies.
- Support audits, spot checks, supervisions, and quality monitoring activities.
- Maintain accurate, timely documentation across digital systems (e.g., Nourish).
- Contribute to service improvement plans and preparation for inspections.
- Safeguarding & Risk Management
- Act as a Deputy Safeguarding Lead, responding promptly to concerns and following Lewisham safeguarding procedures.
- Support incident reporting, investigations, and learning reviews.
- Promote a culture of openness, accountability, and professional boundaries.
- Staff Management & Development
- Support recruitment, onboarding, and induction of new staff in line with safer recruitment standards.
- Deliver or coordinate training, competency checks, and ongoing staff development.
- Conduct supervisions, appraisals, and performance management where required.
- Provide day-to-day guidance, problem-solving, and escalation support to staff.
- Multi-Agency & Family Liaison
- Build strong working relationships with local authorities, social workers, GPs, district nurses, hospitals, and other partner agencies.
- Communicate professionally and sensitively with families, ensuring they feel informed, involved, and supported.
- Attend MDT meetings, reviews, and case discussions as required.
- Service Coordination
- Support emergency planning, hospital discharge coordination, and changes in client needs.
- Ensure timely communication of changes to staff, families, and professionals.
- Assist with medication oversight, MAR audits, and safe practice monitoring.
Essential Skills & Experience
- Strong working knowledge of CQC regulations, domiciliary care standards, and local authority commissioning requirements.
- Experience in a senior care role (Senior Carer, Field Supervisor, Care Coordinator, Team Leader, or similar).
- Excellent understanding of safeguarding, risk management, and professional boundaries.
- Confident communicator with families, staff, and external professionals.
- Ability to lead, motivate, and support staff teams.
- Strong organisational and problem-solving skills.
- Competent in digital care systems and accurate record-keeping.
- Ability to work flexibly, including occasional on-call duties.
Desirable
- NVQ Level 3 in Health & Social Care (Level 5 preferred or willingness to work towards it).
- Experience working with Lewisham Council or other London local authorities.
- Experience supporting CQC inspections or quality audits.
- Knowledge of outcome-based commissioning and person-centred planning.
Personal Qualities
- Compassionate, professional, and calm under pressure.
- Strong leadership presence with a supportive, coaching approach.
- High integrity, reliability, and commitment to excellent care.
- Ability to balance empathy with professional judgement.
Same benefits with the carer, £32,000 and end of the year bonus.
Deputy Head of Training in London employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Training in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, especially those who know about the Deputy Head of Training role. A friendly chat can lead to insider info and maybe even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on CQC regulations and local authority processes. We want you to be the go-to person for compliance and quality assurance, so show off your knowledge during the chat!
✨Tip Number 3
Practice your communication skills! As a key point of contact, you'll need to engage with families and professionals confidently. Role-play common scenarios with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deputy Head of Training in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the key responsibilities listed in the job description. We want to see how you can support our mission at Anrapheal Care Agency Limited!
Showcase Your Knowledge: Demonstrate your understanding of CQC regulations and local authority processes in your written application. This will show us that you're not just a good fit, but that you really know your stuff when it comes to care standards.
Be Person-Centred: Remember to emphasise your commitment to person-centred care in your application. Share examples of how you've engaged with clients and families in the past, as this is crucial for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Hiring People
✨Know Your CQC Regulations
Make sure you brush up on your knowledge of CQC regulations before the interview. Being able to discuss how these regulations impact care delivery will show that you’re not just familiar with the rules, but that you can apply them in practice.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams or managed staff in previous roles. Highlight your ability to motivate and support others, as this is crucial for the Deputy Head of Training position.
✨Showcase Your Communication Skills
Think about times when you’ve effectively communicated with families, staff, or external professionals. Be ready to share specific instances where your communication made a difference in care delivery or team dynamics.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Prepare by thinking through potential challenges you might face in the role and how you would handle them, especially regarding safeguarding and risk management.