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For Companies At a Glance
- Tasks: Lead exceptional rental experiences and connect people with their perfect homes.
- Company: Join an award-winning, independent agency redefining estate agency in Crawley.
- Benefits: Earn £18,000-£24,000 plus commissions, enjoy 22 days holiday, and receive a company laptop.
- Why this job: Be part of a people-first team that values community and personal growth.
- Qualifications: Customer service or admin background preferred; attitude and heart matter most.
- Other info: This is a maternity cover role with potential for a full-time position.
The predicted salary is between 18000 - 24000 £ per year.
Our client is an award-winning, ambitious, and fast-growing independent agency based in Crawley. They are redefining what it means to be an estate agent, moving beyond the transactional to build genuine, lasting relationships. The company believes they are in the people business, not just the property business. That is why they approach each move as a life-changing journey, not just a process.
If you are passionate about people, community, and doing property differently, you are in the right place.
Vision
Every customer is a human being first, whether they are buying, selling, letting, or renting. The company negotiates like ninjas, pouring their hearts into securing the best results within the right timeframes. They are proud to serve Crawley - their home. They support local neighbourhoods and empower customers to reduce their carbon footprint, because this planet is home too.
The Role: Lettings Negotiator
As a Lettings Negotiator, you will take the lead in delivering exceptional rental experiences. From hosting impressive launch events to vetting the best residents and negotiating win-win outcomes, you will make things happen.
Key Responsibilities:
- Be the main contact for homeowners and residents (calls & emails)
- Match people to their perfect homes
- Take professional-grade photos, floor plans, and create compelling property listings
- Liaise with VA to list on Street CRM + social platforms (Facebook, Instagram, YouTube)
- Create video content (personal, property & educational)
- Organise and host standout launch events
- Collect and present viewing feedback and offers
- Guide residents through referencing & holding deposit process
- Ensure all compliance documentation (EPC, EICR, GSI, ID, POA) is in place
- Keep systems updated: Street, Xero, Payprop
- Work with property managers to ensure smooth move-ins
- Update utility info via Notify or similar provider
What They Are Looking For:
- A people person with a customer service or admin background
- Excellent written and verbal communication
- Super organised, multitasking legend
- A full UK driving licence (max 6 points)
- Team player with a can-do mindset
- Passionate about growth and improvement
- Flexible to work alternate weekends (with a weekday off in lieu)
- Experience in lettings/property is great - but not essential. Attitude and heart matter most.
What You Will Get in Return:
- £18,000-£24,000 salary (DOE)
- OTE £26,500-£27,500 with commissions
- Use of company pool car
- Company laptop + mobile phone
- 22 days' holiday + 8 bank holidays
- Paid day off on Christmas Eve
- Pension scheme
- Fully funded LeCap Level 3 qualification
- 25% discount at Tilgate Bakery
- Free parking
- 1 paid charity volunteer day per year
- Fantastic team culture & support
- Monday-Friday, 8:30am-5:30pm (Alternate weekends with day off in lieu)
Ready to Join?
If the company's mission and culture resonate with you, and you are excited to be part of a people-first team that genuinely cares, our client would love to hear from you. This is currently for maternity cover for a year, but there is a good chance of a full-time job offer at the end due to the growth the company are achieving.
Lettings Negotiator - Maternity Cover employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Negotiator - Maternity Cover
✨Tip Number 1
Familiarise yourself with the local property market in Crawley. Understanding the area, its amenities, and what makes it attractive to potential renters will help you connect with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've successfully built relationships in previous roles. This could be through customer service experiences or community involvement, as the company values genuine connections.
✨Tip Number 3
Be ready to discuss your organisational skills and multitasking abilities. Think of specific instances where you've managed multiple tasks effectively, as this role requires juggling various responsibilities simultaneously.
✨Tip Number 4
Prepare to demonstrate your adaptability and willingness to learn. Since experience in lettings is not essential, showing enthusiasm for growth and improvement can set you apart from other candidates.
We think you need these skills to ace Lettings Negotiator - Maternity Cover
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the company's mission and values. They focus on building genuine relationships and a people-first approach, so reflect this in your application.
Tailor Your CV: Highlight any customer service or administrative experience you have. Emphasise your organisational skills and ability to multitask, as these are key traits they are looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and your interest in the property industry. Share specific examples of how you've successfully managed relationships or projects in the past.
Showcase Your Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors and clearly conveys your enthusiasm for the position.
How to prepare for a job interview at Hiring People
✨Show Your People Skills
As a Lettings Negotiator, your ability to connect with people is crucial. Be prepared to share examples of how you've built relationships in previous roles, whether in customer service or admin. Highlight your passion for helping others find their perfect homes.
✨Demonstrate Organisational Skills
The role requires excellent multitasking abilities. During the interview, discuss how you manage multiple tasks and stay organised. You might want to mention specific tools or methods you use to keep track of your responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle challenging situations. Think of scenarios where you've had to negotiate or resolve conflicts, and be ready to explain your thought process and outcomes.
✨Research the Company Culture
Understanding the company's mission and values is key. Familiarise yourself with their approach to property and community involvement. Be ready to discuss how your own values align with theirs and how you can contribute to their people-first culture.
