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- Tasks: Be the go-to person for customers and engineers, managing inquiries and scheduling work.
- Company: A friendly Yorkshire-based refrigeration company with a supportive team.
- Benefits: Enjoy 25 days holiday and a fully funded Christmas party.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong customer service skills and excellent organisational abilities.
- Other info: Great opportunity to grow in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
A Yorkshire-based refrigeration company in Leeds seeks a proactive Service Controller to act as the vital link between customers, engineers, and the office team.
Responsibilities include:
- Handling inquiries
- Scheduling work
- Ensuring engineers have the right parts
The ideal candidate has strong customer service skills and organizational ability, with a friendly demeanor.
The role offers 25 days holiday, a fully funded Christmas party, and a supportive team environment.
Service Controller — Customer & Field Ops Lead (25 Days Holiday) in Leeds employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller — Customer & Field Ops Lead (25 Days Holiday) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and scheduling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've successfully managed schedules or resolved customer inquiries in the past. This will help you stand out as the ideal candidate for the Service Controller role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Controller — Customer & Field Ops Lead (25 Days Holiday) in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, as this role is all about being that vital link between customers and our team.
Be Organised: Since scheduling work and ensuring engineers have the right parts is key, we recommend showcasing your organisational skills. Share examples of how you've managed multiple tasks or projects effectively in your previous roles.
Keep It Friendly: A friendly demeanour goes a long way in this role! Use a warm and approachable tone in your written application to reflect the supportive team environment we pride ourselves on at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Hiring People
✨Know the Company Inside Out
Before your interview, do some research on the refrigeration company. Understand their values, services, and recent projects. This will not only impress them but also help you tailor your answers to show how you can fit into their culture.
✨Showcase Your Customer Service Skills
Since the role requires strong customer service skills, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Be ready to discuss how you maintain a friendly demeanor even under pressure.
✨Demonstrate Your Organisational Ability
As a Service Controller, you'll need to juggle multiple tasks. Bring examples of how you've effectively managed schedules or coordinated teams in previous roles. Highlight any tools or methods you use to stay organised and efficient.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
