At a Glance
- Tasks: Manage a dedicated helpdesk function and resolve tickets for 35 clients.
- Company: Impact It Global Ltd, a supportive team with clear advancement pathways.
- Benefits: Salary between £38,000 to £45,000, 30 days holiday, and your birthday off.
- Other info: Remote role with occasional travel to London.
- Why this job: Join a structured team and make a real impact in tech support.
- Qualifications: Experience in 3rd line helpdesk support and strong problem-solving skills.
The predicted salary is between 38000 - 45000 € per year.
Impact It Global Ltd is looking for a 3rd Line Helpdesk Engineer to manage a dedicated helpdesk function. You will handle approximately 35 clients and 300 endpoints, resolving tickets independently while building SOPs. Join a structured and supportive team, with clear pathways for advancement.
Salary ranges from £38,000 to £45,000 annually, along with 30 days holiday and your birthday off. This home-based role in the UK requires occasional London travel.
Lead 3rd Line Helpdesk Engineer - Remote UK employer: Hiring People
Impact It Global Ltd is an excellent employer, offering a structured and supportive work environment that prioritises employee growth and development. With competitive salaries, generous holiday allowances including your birthday off, and the flexibility of a remote role, this position provides a unique opportunity to thrive while managing a diverse client base across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Lead 3rd Line Helpdesk Engineer - Remote UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and scenarios you might face as a 3rd Line Helpdesk Engineer. We recommend practising with a friend or using mock interviews to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to handle the 300 endpoints and diverse client needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead 3rd Line Helpdesk Engineer - Remote UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in managing helpdesk functions and resolving tickets. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Impact It Global Ltd. Share your passion for tech support and how you can contribute to our structured and supportive environment.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think on their feet and come up with effective solutions, especially when managing multiple clients and endpoints.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hiring People
✨Know Your Tech Inside Out
As a Lead 3rd Line Helpdesk Engineer, you'll need to demonstrate your technical expertise. Brush up on common issues related to the 300 endpoints you'll be managing and be ready to discuss how you would resolve them. Familiarise yourself with the latest technologies and tools that are relevant to the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your thought process and how you approach challenges.
✨Understand SOPs and Their Importance
Since building Standard Operating Procedures (SOPs) is part of the job, be ready to discuss your experience with creating or improving SOPs. Think about how you can streamline processes and ensure consistency in ticket resolution. This shows you're proactive and understand the value of structured workflows.
✨Be Ready for Team Dynamics
Impact It Global Ltd values a structured and supportive team environment. Be prepared to talk about your experience working in teams, how you handle conflicts, and how you contribute to a positive team culture. Highlight any leadership experiences, even if informal, to show your potential for advancement.
