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- Tasks: Manage customer bookings, handle inquiries, and provide exceptional service in a busy garage.
- Company: Join AV Autos, a trusted family-run garage in South London.
- Benefits: Earn £13.20-£15.00 per hour plus monthly profit share and overtime opportunities.
- Why this job: Be the friendly face of our garage and make a real difference for customers.
- Qualifications: Organised, dedicated, and great at communicating with people.
- Other info: Enjoy a supportive team environment with potential for career growth.
Join AV Autos, a family-run garage based in South London, specialising in MOTs, servicing, diagnostics and vehicle maintenance and repairs. Our team are fully qualified technicians, applying honest advice and top quality workmanship to build trust and deliver value to every customer.
We are looking for a dedicated and organised Garage Receptionist/Admin Assistant to join our car mechanic\’s garage in Beckenham/Sydenham. As the first point of contact for our customers, you will play a crucial role in providing exceptional service by managing vehicle bookings using our garage software, dealing with customer inquiries, and handling after-sales correspondence.
Salary: £13.20-£15.00 per hour, depending on experience of working in a garage environment. Potential to progress with experience and performance.
Plus monthly profit share, between £100-£700 per month.
Working Hours: 8am-3pm Monday-Friday. One hour\’s lunch break between 12 and 1pm.
Overtime available during busy periods.
Responsibilities
- Customer Interaction
- Greet customers in a welcoming and professional manner.
- Answer phone calls and respond to customer inquiries.
- Provide information about services offered and assist with customer requests.
- Vehicle Booking and Scheduling
- Use garage software to schedule appointments for vehicle services and repairs.
- Coordinate with customers to confirm appointment details and gather necessary information.
- Maintain an organised booking system and update schedules as needed.
- After-Sales Correspondence
- Customer after-care following services and repairs.
- Provide invoices and detailed breakdowns of services rendered.
- Address customer inquiries and concerns in a courteous and efficient manner.
- Administrative Support
- Assist with general administrative tasks, including filing and data entry.
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Garage Receptionist/Admin Assistant employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Garage Receptionist/Admin Assistant
✨Tip Number 1
Make sure you know the ins and outs of the garage environment. Familiarise yourself with common services like MOTs and repairs so you can chat confidently with customers. This will show that you're not just a pretty face but someone who understands their needs.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls and dealing with inquiries, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common questions customers might ask.
✨Tip Number 3
Get organised! Use a planner or digital calendar to keep track of appointments and tasks. Being on top of your schedule will help you manage customer bookings efficiently and make a great impression.
✨Tip Number 4
Don’t forget to showcase your personality! When you apply through our website, let your enthusiasm shine through in any interviews. A positive attitude can go a long way in a customer-facing role like this one.
We think you need these skills to ace Garage Receptionist/Admin Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the right fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and administration. Mention any specific skills or software you've used that relate to the role, as this will help us see how you can contribute to our garage.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our family-run garage.
How to prepare for a job interview at Hiring People
✨Know the Garage Inside Out
Before your interview, take some time to research AV Autos. Familiarise yourself with their services, values, and customer approach. This will not only show your genuine interest but also help you answer questions more confidently.
✨Practice Customer Interaction Scenarios
As a Garage Receptionist/Admin Assistant, you'll be the first point of contact for customers. Prepare for role-play scenarios where you handle customer inquiries or complaints. This will demonstrate your communication skills and ability to provide exceptional service.
✨Get Comfortable with Garage Software
Since you'll be using garage software for bookings, it’s a good idea to brush up on any relevant software skills. If you have experience with similar systems, be ready to discuss that. If not, mention your willingness to learn quickly!
✨Show Your Organisational Skills
Being organised is key in this role. Bring examples of how you've managed schedules or handled multiple tasks in previous jobs. This will highlight your ability to maintain an organised booking system and keep everything running smoothly.