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- Tasks: Support bereaved families by coordinating and arranging funerals with compassion and care.
- Company: Join Welham Jones, an award-winning family-run funeral business in West Kent and South East London.
- Benefits: Enjoy a supportive work environment with on-the-job training and opportunities for community engagement.
- Why this job: Make a meaningful impact during difficult times while developing valuable skills in a unique industry.
- Qualifications: 3-5 years in a busy office, strong communication skills, and a compassionate personality required.
- Other info: Full-time role with a salary of £26-28K, based in Sevenoaks with potential for branch work.
The predicted salary is between 20800 - 23440 £ per year.
Do you have previous experience as a Funeral Arranger? Or perhaps you\’ve worked as an Events Coordinator or similar roles and have cross-transferable skills?
No previous funeral experience is necessary, as training \’on the job\’ with regards to the funeral industry will be provided.
You will be compassionate, organised, and confident working closely with bereaved families.
Welham Jones is an award winning family run funeral business in the local area of West Kent and South East London.
Main Duties as Funeral Arranger and Coordinator:
In this role, you will be required to handle deceased remains.
Arrange and take responsibility for funerals in the Sevenoaks branch whilst coordinating workloads with other branches and team members.
Administration:
- Complete all administrative tasks needed to be fulfilled for a funeral
- Arranging the funeral from start to finish
- Completing all relevant paperwork and documentation correctly and in a timely manner
- Manage branch & oversee its running
- Liaison and Support Officer
- Understanding the families\’ requirements
- Being willing and able to view deceased in the Chapel of Rest and show the deceased to grieving families and friends
- Support bereaved mourners during Chapel viewings
- Organise the funeral like any life event
- Liaising with all external suppliers to ensure crematoria/cemeteries, church, floral tributes, ministers/clergy etc. are all arranged and confirmed for the funeral service
- Assisting families while they are at our branch and escorting them to the chapel of rest
Telephone Cover:
- Participate in the on call out of hours phone rota
- Telephone etiquette – Taking first-time calls from bereaved families and guiding them through the process at a difficult time
Networking:
- Attend local events & build relationships with local families and promote the branch locally
About You:
Essentials for the role:
- 3 – 5 years\’ experience of working in a busy office environment with minimal supervision
- Open and empathetic personality
- Attention to detail
- Multitasking and administration in a busy office environment
- Customer relationship building skills and willing to prioritise customer needs during a vulnerable time
- Ability to work out of multiple system applications
- Good to high literacy and numeracy skills
- IT abilities – MS Office
- Clean UK driving licence
- Proof of eligibility to work in the UK
Preferred skills and attitude:
- Personally engage with the local community through networking avenues
Job Details:
- Location: Sevenoaks predominantly, but ability and willingness to work out of other branches in West Kent and South East London.
- Salary: £26-28K per annum
- Reports to: Business Development Manager & Senior Funeral Director
- Hours of work: Full time 9 AM – 5PM
- Fixed term contract: 12 months
Apply today to become a trusted presence for families in need-because at Welham Jones, we believe every life deserves to be honoured with dignity and care.
Locations
Funeral Arranger and Coordinator in Sevenoaks, Kent employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Arranger and Coordinator in Sevenoaks, Kent
✨Tip Number 1
Familiarise yourself with the local community in Sevenoaks and surrounding areas. Attend local events or gatherings to build relationships and understand the needs of families in your area, as this will help you connect better when you apply.
✨Tip Number 2
Showcase your empathy and organisational skills in any networking opportunities. Engage in conversations about how you can support bereaved families, as demonstrating your understanding of their needs can set you apart from other candidates.
✨Tip Number 3
Consider volunteering or shadowing at a local funeral home or similar organisation. This experience can provide you with valuable insights into the role and help you gain confidence in handling sensitive situations, which is crucial for this position.
✨Tip Number 4
Prepare to discuss your previous experience in customer service or event coordination during interviews. Highlight specific examples where you've successfully managed multiple tasks under pressure, as this will demonstrate your ability to thrive in a busy environment.
We think you need these skills to ace Funeral Arranger and Coordinator in Sevenoaks, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or event coordination. Emphasise skills like organisation, empathy, and attention to detail, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the sensitive nature of the role. Share any personal experiences that demonstrate your compassion and ability to support others during difficult times.
Highlight Transferable Skills: If you lack direct funeral experience, focus on transferable skills from previous roles. Discuss your experience in managing events, handling administrative tasks, and building relationships with clients.
Showcase Your Community Engagement: Mention any involvement in local community events or networking activities. This shows your commitment to connecting with families and promoting the branch, which is an essential part of the role.
How to prepare for a job interview at Hiring People
✨Show Empathy and Compassion
In this role, you'll be working closely with bereaved families. It's crucial to demonstrate your ability to empathise and show compassion during the interview. Share any relevant experiences where you've supported others in difficult situations.
✨Highlight Organisational Skills
As a Funeral Arranger and Coordinator, you'll need to manage multiple tasks simultaneously. Be prepared to discuss your organisational skills and provide examples of how you've successfully juggled various responsibilities in previous roles.
✨Demonstrate Attention to Detail
This position requires completing paperwork and documentation accurately. During the interview, emphasise your attention to detail by discussing specific instances where your meticulousness has made a difference in your work.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle sensitive situations. Think about potential challenges you might face in this role and prepare thoughtful responses that showcase your approach to supporting families.
