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- Tasks: Be the friendly first point of contact for clients and manage enquiries.
- Company: Join IMD Solicitors, a vibrant law firm serving diverse European communities.
- Benefits: Enjoy a flexible 30-hour, 4-day work week and competitive salary.
- Why this job: Make a real impact in a supportive team while developing your career.
- Qualifications: Confident communicators with a good telephone manner are encouraged to apply.
- Other info: No legal experience needed; just bring your enthusiasm and ambition!
The predicted salary is between 24000 - 36000 £ per year.
Are you a confident, people-focused professional ready to make an impact in a fast-paced legal environment? IMD Solicitors, a dynamic, multi-cultural law firm serving European communities across England and Wales, is seeking a First Response Assistant to be the welcoming voice and first point of contact for clients. This is a unique opportunity to play a key role in delivering exceptional service while enjoying a competitive salary, a flexible 30 hour/4-day working week, and the chance to grow within a friendly, supportive team.
IMD Solicitors is an expanding, full-service law firm that competes with the UK’s Top 100, offering an enjoyable and rewarding working environment. The firm values its people, recognising the importance of continued development and aiming to attract and retain top talent.
The First Response Assistant will act as the initial point of contact for clients, other law firms, and court offices, ensuring all interactions are handled with professionalism and care. Excellent customer service skills, telephone manners, and clear communication are essential.
Key responsibilities include:
- Greeting occasional visitors to the office
- Answering telephones and managing incoming enquiries
- Redirecting enquiries to the appropriate person
- Liaising with internal departments to open client accounts, update records, and process payments
- Maintaining the diary and arranging appointments for fee earners
- Translating correspondence and documents
- Filing, photocopying, handling post, and ordering office consumables
- Assisting with other administrative tasks as required
The ideal candidate will:
- Be confident, organised, and an effective communicator
- Possess an excellent telephone manner and a good command of the English language
- Be able to prioritise a busy workload and work well under pressure
- Be a team player with strong customer relations skills and a friendly personality
Previous office-based or legal experience is preferred but not essential — the firm welcomes applications from ambitious and enthusiastic individuals eager to develop their career.
How to apply:
Interested candidates should attach an up-to-date CV and covering letter to the link provided.
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First Response Assistant employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Assistant
✨Tip Number 1
Familiarise yourself with the legal environment and terminology. Understanding the basics of law and how a law firm operates will help you communicate more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone skills. Since this role requires excellent telephone manners, consider role-playing phone conversations with friends or family to build your confidence and ensure you can handle inquiries professionally.
✨Tip Number 3
Showcase your customer service experience. Think of specific examples from previous roles where you provided exceptional service or resolved conflicts, as these stories will highlight your suitability for the First Response Assistant position.
✨Tip Number 4
Network with current or former employees of IMD Solicitors. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace First Response Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a First Response Assistant. Emphasise your customer service skills, communication abilities, and any previous office or legal experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the firm. Mention specific reasons why you want to work at IMD Solicitors and how your background makes you a great fit for their team.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language and maintain a friendly tone to reflect your personality.
Highlight Your Team Player Attitude: In both your CV and cover letter, provide examples of how you've successfully worked in a team environment. This will demonstrate your ability to collaborate effectively within the supportive team at IMD Solicitors.
How to prepare for a job interview at Hiring People
✨Showcase Your People Skills
As a First Response Assistant, you'll be the first point of contact for clients. Make sure to highlight your customer service experience and how you've successfully handled client interactions in the past.
✨Demonstrate Organisational Abilities
The role requires excellent organisational skills. Be prepared to discuss how you manage your time and prioritise tasks, especially in a busy environment. Share examples of how you've kept things running smoothly in previous roles.
✨Communicate Clearly
Clear communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions to ensure you convey your points effectively.
✨Research IMD Solicitors
Familiarise yourself with IMD Solicitors and their values. Understanding their commitment to exceptional service and their multicultural approach will help you align your answers with what they are looking for in a candidate.
