At a Glance
- Tasks: Service and maintain lab water purification systems in the field.
- Company: Join Rockson First, a leader in water purification for regulated industries.
- Benefits: Enjoy a competitive salary, performance bonuses, and a company car.
- Other info: Full training provided and a commitment to your professional development.
- Why this job: Work hands-on with specialist equipment and make a real impact in life sciences.
- Qualifications: HNC in engineering or relevant experience; strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a Field Service Engineer looking for a specialist role where you can work on high-quality OEM equipment, support customers in highly regulated environments, and continue developing your technical skills? Rockson First is looking for a Field Service Engineer to service, maintain and repair laboratory water purification systems for customers across the life sciences and pharmaceutical sectors. This is a hands‑on service role where you will be trusted to manage your own workload, work independently in the field, and receive the training and support needed to become confident with our specialist equipment and digitally connected systems.
Why this role may appeal to you:
- You will be working on specialist lab water purification systems rather than general maintenance or basic facilities equipment.
- Our customers operate in highly regulated sectors, so quality, accuracy and professionalism matter.
- You will also receive full training, use modern service systems, and be part of a company that values both customer service and engineer wellbeing.
- We encourage a healthy work‑life balance and support ongoing professional development.
Your responsibilities:
- Servicing, maintaining and repairing lab water purification systems.
- Diagnosing faults, identifying issues and carrying out repairs.
- Ordering and replacing parts when required.
- Managing your own car stock to support a strong first‑time fix rate.
- Updating service activity accurately using ServiceMax CRM.
- Following company procedures, SOPs and EHS requirements.
- Supporting customers in regulated environments, including pharmaceutical and life sciences sites.
- Advising customers on system use, servicing and compliance requirements.
- Liaising with colleagues and management to ensure customers receive a high standard of service.
- Promoting relevant service activities, products and solutions where appropriate.
Qualifications:
- An HNC or above in mechanical or electrical engineering, or equivalent relevant experience.
- Experience servicing, maintaining or repairing technical equipment.
- Good fault‑finding and problem‑solving skills.
- Confidence working independently in the field.
- Strong customer communication skills.
- The ability to follow procedures in regulated environments.
- A willingness to learn digitally connected systems.
- A commitment to ongoing professional development.
Experience with laboratory water purification systems would be an advantage, but full training will be provided.
Package:
- Competitive salary.
- Performance bonus.
- Company car.
- Pension.
- Mobile phone.
- Laptop.
- Full training.
- Support for ongoing development.
- Healthy work‑life balance.
About Rockson First:
Rockson First was established in 2011 and provides raw water treatment and water purification services to highly regulated industries across the UK. We are an ISO‑accredited company, holding ISO 9001 for Quality Management and ISO 14001 for Environmental Management. Quality, reliability and environmental responsibility are central to how we work. We are also committed to supporting our people and promoting a healthy work‑life balance, while delivering a high‑quality service to our customers.
Field Service Engineer employer: Hiring People
Rockson First is an exceptional employer for Field Service Engineers, offering a unique opportunity to work with high-quality OEM laboratory water purification systems in the life sciences and pharmaceutical sectors. With a strong commitment to employee wellbeing, ongoing professional development, and a healthy work-life balance, you will thrive in a supportive environment that values quality and accuracy. Join us to enhance your technical skills while making a meaningful impact in highly regulated industries.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer role you’re after at Hiring People.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Hiring People a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Hiring People.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer at Hiring People, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Hiring People a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Hiring People specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Hiring People
✨Brush Up on Core Engineering Principles
Before heading into the interview with Hiring People, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Hiring People want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
