At a Glance
- Tasks: Lead and support care delivery while ensuring compliance with regulations and high standards.
- Company: Join Anrapheal Care Agency Limited, a compassionate and professional care provider.
- Benefits: Competitive salary of £32,000 plus an end-of-year bonus.
- Other info: Opportunity for personal growth and to work in a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in senior care roles and strong knowledge of CQC regulations required.
The predicted salary is between 32000 - 32000 € per year.
The Deputy Manager will support the Registered Manager in leading the safe, effective, and person-centred delivery of care across Anrapheal Care Agency Limited. The role requires a confident, knowledgeable professional with a strong understanding of CQC regulations, local authority processes, multi-agency working, and family engagement. The Deputy Manager will act as a key point of contact for staff, clients, families, and external professionals, ensuring high standards of care, compliance, and communication at all times.
Key Responsibilities
- Operational Leadership
- Support the Registered Manager in the day-to-day running of the service, ensuring compliance with CQC’s five key questions: Safe, Effective, Caring, Responsive, and Well-Led.
- Oversee care delivery, ensuring care plans, risk assessments, and reviews are accurate, person-centred, and regularly updated.
- Lead and support wellbeing workers, senior carers, and field supervisors to maintain high standards of practice.
- Assist with rota oversight, staff deployment, and ensuring continuity of care.
- Compliance & Quality Assurance
- Ensure all operations meet CQC regulatory requirements, local authority contractual standards, and internal policies.
- Support audits, spot checks, supervisions, and quality monitoring activities.
- Maintain accurate, timely documentation across digital systems (e.g., Nourish).
- Contribute to service improvement plans and preparation for inspections.
- Safeguarding & Risk Management
- Act as a Deputy Safeguarding Lead, responding promptly to concerns and following Lewisham safeguarding procedures.
- Support incident reporting, investigations, and learning reviews.
- Promote a culture of openness, accountability, and professional boundaries.
- Staff Management & Development
- Support recruitment, onboarding, and induction of new staff in line with safer recruitment standards.
- Deliver or coordinate training, competency checks, and ongoing staff development.
- Conduct supervisions, appraisals, and performance management where required.
- Provide day-to-day guidance, problem-solving, and escalation support to staff.
- Multi-Agency & Family Liaison
- Build strong working relationships with local authorities, social workers, GPs, district nurses, hospitals, and other partner agencies.
- Communicate professionally and sensitively with families, ensuring they feel informed, involved, and supported.
- Attend MDT meetings, reviews, and case discussions as required.
- Service Coordination
- Support emergency planning, hospital discharge coordination, and changes in client needs.
- Ensure timely communication of changes to staff, families, and professionals.
- Assist with medication oversight, MAR audits, and safe practice monitoring.
Essential Skills & Experience
- Strong working knowledge of CQC regulations, domiciliary care standards, and local authority commissioning requirements.
- Experience in a senior care role (Senior Carer, Field Supervisor, Care Coordinator, Team Leader, or similar).
- Excellent understanding of safeguarding, risk management, and professional boundaries.
- Confident communicator with families, staff, and external professionals.
- Ability to lead, motivate, and support staff teams.
- Strong organisational and problem-solving skills.
- Competent in digital care systems and accurate record-keeping.
- Ability to work flexibly, including occasional on-call duties.
Desirable
- NVQ Level 3 in Health & Social Care (Level 5 preferred or willingness to work towards it).
- Experience working with Lewisham Council or other London local authorities.
- Experience supporting CQC inspections or quality audits.
- Knowledge of outcome-based commissioning and person-centred planning.
Personal Qualities
- Compassionate, professional, and calm under pressure.
- Strong leadership presence with a supportive, coaching approach.
- High integrity, reliability, and commitment to excellent care.
- Ability to balance empathy with professional judgement.
Same benefits with the carer, £32,000 and end of the year bonus.
Deputy Manager employer: Hiring People
Anrapheal Care Agency Limited is an exceptional employer that prioritises the well-being and professional growth of its staff. With a strong commitment to person-centred care, employees benefit from a supportive work culture that encourages continuous development and compliance with CQC standards. Located in Lewisham, the agency offers competitive salaries, end-of-year bonuses, and opportunities to engage with local authorities and multi-agency teams, making it a rewarding place for those passionate about delivering high-quality care.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get your networking game on! Connect with professionals in the care sector, especially those who work at Anrapheal Care Agency. A friendly chat can sometimes lead to insider info about the role and even a recommendation.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research CQC regulations and think of examples from your experience that showcase your leadership and compliance skills. We want you to shine!
✨Tip Number 3
Practice your communication skills! As a Deputy Manager, you'll need to engage with families and staff. Role-play common scenarios with a friend to boost your confidence and ensure you come across as professional and approachable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Get Your CV Spot On:Make sure your CV is tailored to the Deputy Manager role. Highlight your experience with CQC regulations and any leadership roles you've had. We want to see how you can support our team in delivering top-notch care!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for person-centred care and how your skills align with our values at Anrapheal Care Agency. Let us know why you're the perfect fit for the role!
Showcase Your Communication Skills:As a Deputy Manager, you'll be the go-to person for staff, clients, and families. Use your application to demonstrate your excellent communication skills. We love candidates who can connect with people effectively!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the quickest way for us to receive your details and get the ball rolling. We can't wait to hear from you!
How to prepare for a job interview at Hiring People
✨Know Your CQC Regulations
Make sure you brush up on your knowledge of CQC regulations before the interview. Being able to discuss how these regulations impact care delivery will show that you’re not just familiar with the rules, but that you can apply them in practice.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed a project in your previous roles. Highlighting your ability to motivate and support staff will demonstrate that you have the leadership presence they’re looking for.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with families and external professionals, being able to communicate professionally and sensitively is key. Consider doing mock interviews with a friend to refine your communication style.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, especially around safeguarding and risk management. Think through potential scenarios and prepare your responses, focusing on your problem-solving skills and ability to maintain high standards of care.
