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- Tasks: Support a friendly team by processing customer orders and providing information.
- Company: Fortuna Healthcare, a dynamic family-run medical distributor in Enfield.
- Benefits: Competitive salary, annual bonus, and a generous benefits package.
- Why this job: Join a passionate team and make a difference in healthcare services.
- Qualifications: Good communication skills and experience with Sage software preferred.
- Other info: Part-time options available; diverse and inclusive workplace.
The predicted salary is between 24000 - 32000 £ per year.
Fortuna Healthcare was established in 1995 as an independent family-run distributor of medical products and chemist sundry lines to the UK independent pharmacy market. It is the wholesale Arm of Fortuna Group (London) Ltd, a successful healthcare services company based in Enfield, London.
The company has an exciting new opportunity to work in a Customer Services role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant.
Overview
This is a key position within the company’s vitally important Customer Services Department and consists of day-to-day involvement in the various activities of its busy team. The successful applicant would work under the supervision of the company’s Operations Manager with the position consisting of the following key responsibilities:
Key Responsibilities
- Customer Correspondence: Administering incoming phone orders from pharmacies and processing them using the company’s Sage software platform; a requirement to provide general information to customers would also be involved.
- Sales Representative Support: Providing general support to the company’s team of 17 Area Sales Managers operating in the field.
Profile
- Good communication skills
- Experience with Sage software beneficial
- Personable and reliable team player
- Strong organisational and processing ability
- Excellent attention to detail
Job Specification
- Job Title: CUSTOMER SERVICES CO-ORDINATOR
- Reporting to: OPERATIONS MANAGER
- Location: FORTUNA HEALTHCARE: UNITS 3-4 CROWN ROAD, NORTHGATE BUSINESS CENTRE, ENFIELD, LONDON EN1 1TG
- Start Date: September/October 2025
- Hours: 8.30am – 5.30pm, MONDAY – FRIDAY. Part-time role to be considered
- Salary: £28,000 (Gross) p.a. + Annual Bonus / Benefits Package
Please attach your CV to the link provided, together with a covering letter with details of your current and expected package.
DISABILITY CONFIDENT: Fortuna Healthcare is committed to the employment, retention and development of employees with disabilities of any kind. Applications from all individuals are welcome.
DIVERSITY COMMITMENT: As part of our efforts to reflect our diverse customers we at Fortuna Healthcare are actively seeking to hire ongoing diverse candidates from all backgrounds.
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Customer Services Coordinator employer: Hiring People
Contact Detail:
Hiring People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Get to know the company! Research Fortuna Healthcare and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves customer correspondence, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it’s really like to work there, which can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Fortuna Healthcare team.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Coordinator role. Highlight any relevant experience, especially with Sage software, and showcase your communication skills. We want to see how you can fit into our friendly team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Fortuna Healthcare. Share your passion for customer service and how your skills align with our dynamic environment. We love a personal touch!
Showcase Your Team Spirit: As a key player in our Customer Services Department, being a reliable team player is crucial. In your application, mention experiences where you've worked well in a team and supported others. We value collaboration and want to see that in your application!
Apply Through Our Website: Don't forget to apply through our website! It's the easiest way for us to receive your application. Attach your CV and cover letter as requested, and make sure everything is polished before hitting send. We can't wait to hear from you!
How to prepare for a job interview at Hiring People
✨Know Your Stuff
Before the interview, make sure you understand Fortuna Healthcare's role in the medical products market. Familiarise yourself with their services and how they support pharmacies. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Services Coordinator, communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you resolved issues or provided excellent service – these stories will highlight your skills.
✨Get Comfortable with Sage Software
If you have experience with Sage software, great! If not, take some time to learn the basics. Being able to discuss how you would handle phone orders and customer correspondence using this platform will give you an edge in the interview.
✨Be Personable and Team-Oriented
Fortuna Healthcare values a friendly and ambitious team environment. During the interview, let your personality shine through. Share experiences that demonstrate your reliability and ability to work well in a team, as this will resonate with their company culture.
